I don't fight them, I've accepted they are ugly bullies working on a commission, probably with debt problems themselves. All I do is tell them what is happening to me, and how they are making things worse, if they use foul language and tell me what they think they can do to me, I hang, or have hung up and bawled my eyeballs off. Hardly fighting mode. My sassy ammunition is the Equality Act 2010, word for word. If only I were fit enough to work my 70 hours per week, pay off my shame, and be done with it in a few years. Head held high. I just want to be alive in a few years, sod anything else, at least let me be a very young grandfather.