My IVA is arranged through Payplan of which I am 18 months into. About 2 months ago I proposed a F&FS which took roughly 4 weeks for my supervisor to agree to put forward to creditors. Having submitted all the required documentation, another 4 weeks on and requested an update, I have been advised that they are still preparing my paperwork! For a company that was very helpful and informative in the early days, they have, all of a sudden, become rather vague and unaccommodating. Is the delay purely a ploy to extract more money from me given that I have to continue to make my monthly payments in the meantime. What is a reasonable length of time to be expected to wait? Has anybody else have experience of this with Payplan? Thank you in advance for any help/advice.
12 weeks is not unheard of, 21 days is in a lot of agreements.
As payplan have apparently suspended issuing completion certificates until the new year you need to push them in terms of what this would mean in practice.
Irrespective a formal complaint to them followed by one to the regulators is probably in order linked to failing to pass on communications in a timely manner plus failing to give you all the material facts.
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
21 days is plenty and usually in the terms and conditions. Tell Payplan you want it done now otherwise you will make a formal complaint. Also make sure and reduce any offer by the amount of extra payments you have made so you are not prejudiced by the delay.
I think that is bad - my own F&F with Payplan was completed long before that and my completion was done very quickly.
I do know that at least one person has persisted in going after their completion after being on this forum so I would keep pestering.
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