My word is my bond as well - especially when it is documented in a formal, concise IVA contract.
Forcing an IVA customer to take a secured loan (when no such provision has been written into the documentation) is a breach of that contract on the IP's side.
Granted, if the customer had been offered a sub-prime remortgage, and the IP suggests a loan that works out cheaper, all fine and dandy.
However, I understand that in accordance with the IVA contract, this customer attempted remortgage, and was refused (no surprises there). The wording of their contract does not even provide for an extra year payments, so the IVA should be concluded.
If I wanted to enter an agreement with my creditors where the goalposts can be shifted, I'd have gone for a DMP!!!
Breach of Contract is a well-established legal principle. Therefore I don't agree that 'there is little to do to wriggle out of the loan initiative'. The terms and conditions of ones IVA are clearly defined in black & white.
On that basis, if you take the customer perspective verbatim, I believe their IP is acting unprofessionally in this matter. If it were me, I would be well on the way to making a formal complaint, to the IP's accrediting body, the FSA, DEMSA and the OFT. (Also possibly seeking out legal advice with a view to pursuing a legal action against the IP).
For the price of a few stamps, and a little time, I reckon a few well-constructed letters are all it would take to get the IP to drop it.
Just my opinion though.
My opinions are just that: Based on my experience and being a self-employed IVA customer.