Barclaycard said they dont like fee basedcompanies

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harry3033

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Post by harry3033 » Fri Sep 25, 2009 7:52 pm
Barclaycard have called me for an arrears payment which i have them I cant and cleardebt are helping me, they told me dont like fee based compaines and the free compainies such as payplan and cccs give a better service and it means your paying more debt back.

I know I would pay more debt back going with payplan but I have heard bad things about them hence I'm with clear debt, they said they wont deal with cleardebt at all as they are fee based....

I'm so confussed any advice
Last edited by harry3033 on Fri Sep 25, 2009 7:52 pm, edited 1 time in total.
 
 

kallis3

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Post by kallis3 » Fri Sep 25, 2009 8:05 pm
Just remember that you are dealing with a call centre, who have no influence over anything. They work on commission and will try and bully you into making a payment.

Let Cleardebt sort this for you, that's what you are paying them for. Tell them about Barclaycard and what they are threatening you with.

I don't know what you have heard about Payplan, but they do get quite positive reviews on here.

I would either recommend ignoring the calls, or changing your number.
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johnnybriggs

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Post by johnnybriggs » Fri Sep 25, 2009 8:05 pm
I think its actually against the OFT guidelines for a creditor to refuse to deal with any intermediary.
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kallis3

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Post by kallis3 » Fri Sep 25, 2009 8:09 pm
It probably is, but call centres are just out for number one.
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fingerscrossed

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Post by fingerscrossed » Fri Sep 25, 2009 8:20 pm
They voted yes at my creditors meeting that was held with a fee paying company.

Not only are you speaking to call centres you are talking to people who are target and I dare say commisioned based so will try every trick in the book.

I had an old phone bill that got passed to a debt recovery company and he was really pushy and mean I ended up screaming down the phone that I was in the process of going for an IVA did he know what one of those was his answer was NO!! says it all

Thank fully that is the only call I have ever had, I called orange to tell them about the mean man and they let me pay the £37 bill there and then rather than the £287 bill BCW wanted!!
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fingerscrossed

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Post by fingerscrossed » Fri Sep 25, 2009 8:21 pm
Sorry just realised I had a bit of a rant!!!
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Julie

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Post by Julie » Fri Sep 25, 2009 8:24 pm
If you're happy with cleardebt (and they post on here with a good reputation)then I wouldn't worry.

The fact barclaycard may prefer you to go with someone else....well tough on them! I'm sure cleardebt will be interested to know their views.

Just keep your IP updated with letters, phonecalls etc..
 
 

kallis3

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Post by kallis3 » Fri Sep 25, 2009 8:25 pm
A justified rant FC!

Bullies annoy me - they are all working on commission and don't care if they upset you in the process.
Sharing from experiences of dealing with debt
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johnnybriggs

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Post by johnnybriggs » Fri Sep 25, 2009 8:26 pm
Excellent, fingerscrossed thats what this forum is for.

I like Payplan too, and though they got a bit of a hammering on here I like CCCS as well.
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kallis3

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Post by kallis3 » Fri Sep 25, 2009 8:31 pm
Not had any dealings with CCCS, but I'm with Payplan and have no problems with them.
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MelanieGiles

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Post by MelanieGiles » Fri Sep 25, 2009 8:40 pm
What an interesting post - and although a fee paying company might be charging more than creditors are paying Payplan for their services, it is interesting to note that creditors are now actively comparing the service levels provided, and ranking them. I am sure that this is something the DRF will want to be made aware of, and deal with accordingly.

I suspect that this was merely a glib comment made by a call centre worker, but nevertheless if it is company policy to give out such advice, there are clearly issues to be addressed by both sides of the fence.
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johnnybriggs

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Post by johnnybriggs » Fri Sep 25, 2009 8:47 pm
CCCS, CAB and National Debtline are now on all default notices, possibly Payplan as well - I can't remember.

Every default notice issued by a creditor has a referral to a creditor funded debt management company.

I'm not saying a private IP should be listed on there but possibly R3 should be on there.
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kallis3

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Post by kallis3 » Fri Sep 25, 2009 8:52 pm
They are also on credit card statements as well.

Don't see why they should be - it should be down to the individual to sort out their own debt solutions, not be pointed towards a particular company by their creditors.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
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johnnybriggs

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Post by johnnybriggs » Fri Sep 25, 2009 9:02 pm
Interesting point
With the info on the default notice how would you as a normal random debtor choose who to take your advice from?

Possibly your local CAB which in my area is open for a few days a week for a few hours a day and has a waiting list. Its hopeless.

Although i work for a charity there needs to be a commercial side to insolvency.
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Skippy

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Post by Skippy » Fri Sep 25, 2009 9:03 pm
Personally I think there should be some form of advice credit card statements, but not pointing people towards a particular company.
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