They still ignore our calls and we are desperate.

[coco]

Hi

I was with synergi, my IP was Karen Potts, I constantly asked o speak to her and again had the same concerns as you. I sent and email to her and asked for a delivery receipt and read reciept. Also the email goes to about 10 different people so you could be sure that someone will read it. I did get a response from Karen after a couple of days went i sent another email threating to make an official complaint to the governing body. I have nothing good to say about this company.

If you ask the receptionist for her email, and just say you need to forward some info on to her they will give it to you

Hope you can get some resolution

view my blog http://coco.blogs.iva.co.uk

[deborah.s]

Hi Deborah

Although this company have had some bad press, your IP is responsible for your case and is obviously trying to put things right. You ought to ask for a copy of the variation report to creditors, to see how they are explaining the long payment gap. I would await the outcome of the meeting before taking things further, but it is vitally important to know prior to the meeting what the terms of the revised offer to creditors comprise of, and to ensure that the new payments are affordable

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

To have me propose an IVA for you, please visit:
http://www.melaniegiles.com/ivaEnquiry.asp

See customer feedback at:
http://www.iva.com/iva_companies/IVA_Advice_Bureau.asp

Hi Melanie
I finally received 32 pages of letters from Synergi, most of it is copys of their terms etc. The meeting on the 20th will consider two resolutions.
1.(a) That the IVAs are failed and steps taken to complete the administration and the balance in hand, after deduction of closing costs, be distributed to the unsecured creditors.
(b) That the Supervisors overall remuneration be fixed at £2,750 plus VAT.

OR

2. That the IVAs are failed and steps taken to make the debtors bankrupt as they will not be in a position to pay the unsecured creditors 37p in £ in accordance with proposals as modified.

Synergi were able to do an Annual Report because they used money that we had paid to them before the IVA was accepted so at that point as far as the creditors were concerned we were not in arrears.

All they keep doing is referring us to the original documents we signed when we took out the IVA.

We know we have made mistakes and want to put things right.

Can we instruct say yourselves to start another IVA or do we have to wait until after the meeting. We are concerned that they will go for banckruptcy and we dont want to go down that route. My husband is now self employed and works away from home, only coming home at weekends, he is working very hard to make sure he stays in employment and for the next year or so he will be working for the same company, so we will have a regular income coming in. We want to pay our creditors but dont know what to do. We cant possibly stay with Synergi, they have been no help at all.

Thank you for your help

Best wishes
Debbie

[Adam Davies]

Hi
Your IVA will need to be failed before you can appoint a new IP and propose a new IVA.I would doubt very much if your creditors will ask the IP to file for your bankruptcy due to costs involved.
Regards

Andy Davie
IVA.co.uk Spokesperson

About me:
http://www.iva.co.uk/andy_davie_profile.asp

IVA Helpline: 0800 197 4838
http://www.iva.co.uk/iva_helpline.asp

[deborah.s]

Hi
Your IVA will need to be failed before you can appoint a new IP and propose a new IVA.I would doubt very much if your creditors will ask the IP to file for your bankruptcy due to costs involved.
Regards

Andy Davie
IVA.co.uk Spokesperson

About me:
http://www.iva.co.uk/andy_davie_profile.asp

IVA Helpline: 0800 197 4838
http://www.iva.co.uk/iva_helpline.asp

Hi Andy

Thank you
Best wishes

Debbie

[MelanieGiles]

Hi Debbie

Depending upon the outcome of the meeting - and your IP gives creditors both options, - if (as I suspect) that creditors go for option 1, you can the represent another IVA once they have formally closed the first one. But do be aware that it is far more difficult to get creditors to accept a second IVA - and if this is your intention, i simply do not understand why the current IP is not seeking to vary the terms of the original.

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

To have me propose an IVA for you, please visit:
http://www.melaniegiles.com/ivaEnquiry.asp

See customer feedback at:
http://www.iva.com/iva_companies/IVA_Advice_Bureau.asp

[deborah.s]

Hi Debbie

Depending upon the outcome of the meeting - and your IP gives creditors both options, - if (as I suspect) that creditors go for option 1, you can the represent another IVA once they have formally closed the first one. But do be aware that it is far more difficult to get creditors to accept a second IVA - and if this is your intention, i simply do not understand why the current IP is not seeking to vary the terms of the original.

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

To have me propose an IVA for you, please visit:
http://www.melaniegiles.com/ivaEnquiry.asp

See customer feedback at:
http://www.iva.com/iva_companies/IVA_Advice_Bureau.asp

Hi Melanie

I had a phone call this morning from Karen Potts!!
Basically I explained from our point of view what was happening and she would not budge on the fact that they are seeking to fail the IVA.

She was not forthcoming with any revised payment plan. So basically we are working on the basis that the IVA will be failed. Therefore she is rescheduling another meeting for 14 days and notifying our creditors that we want to fail the IVA and try and set up another one with a new company. She will also tell them of our dissatisfaction. We have agreed to this because we have lost confidence in her and the company. She agreed that 16 months of no payments was not acceptable and she should not have let it get that far. I asked her to tell our creditors that and she obviously said she would not. I asked her if we could approach our creditors to explain what is happening and has happened and she said it was our right to do so at any time during the IVA.

I suppose all we can do is hope that we can secure another IVA or debt repayment plan.

Hope you are feeling better!!

Best wishes
Debbie

[MelanieGiles]

OK - so she has made her position clear and at least you know how things stand from her perspective. There is no harm in taking advice about setting up another IVA - but you will need to have a very solid proposal as creditors will have a "once bitten, twice shy" attitude. Why do you favour this route over bankruptcy proceedings?

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

To have me propose an IVA for you, please visit:
http://www.melaniegiles.com/ivaEnquiry.asp

See customer feedback at:
http://www.iva.com/iva_companies/IVA_Advice_Bureau.asp

[insol]

the terms of your original IVA will most probably contained the wording similar to "should the debtor fall more than xyz months in arrears the supervisor will take steps to immediately fail the arrangement" you will need to read through the original proposal and the chairmans report to be certain. clearly if you haven't paid for 16 months then the supervisor of your voluntary arrangment has failed in this duty. perhaps a letter to him intimating you will be writing to his regulatory body highlighting his failure may produce a swift response.

[catullus]

My hat is off to you insol. The first creditor to post on the site as far as I'm aware and I'll be interested to read your views on the many issues that we debate here.

[deborah.s]

OK - so she has made her position clear and at least you know how things stand from her perspective. There is no harm in taking advice about setting up another IVA - but you will need to have a very solid proposal as creditors will have a "once bitten, twice shy" attitude. Why do you favour this route over bankruptcy proceedings?

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

To have me propose an IVA for you, please visit:
http://www.melaniegiles.com/ivaEnquiry.asp

See customer feedback at:
http://w,w.iva.com/iva_companies/IVA_Advice_Bureau.asp

Hi Melanie

We dont want to go down the Bankruptcy route as my husband has just set up a Ltd Company mainly for tax purposes, this was advised as he is now self employed. He nor I would be able to be Directors of this company. We also want to be able to buy our own home, and hoped to do this after the IVA was settled.

We want to be able to settle at least some of our debt

Would the fact that Synergi have let us down go in our favour in getting another IVA?

Best wishes
Debbie

[Adam Davies]

Hi
I'll second Catullus's comments.
Welcome Insol and thank you for taking an interest in the forum
Regards

Andy Davie
IVA.co.uk Spokesperson

About me:
http://www.iva.co.uk/andy_davie_profile.asp

IVA Helpline: 0800 197 4838
http://www.iva.co.uk/iva_helpline.asp

[MelanieGiles]

The issue of your IP's conduct may well be taken into account by another IP looking at the viability of an IVA, however the fact remains that you missed payments for a long time and this will be of concern to creditors. A new IP will want to be certain that you have a solid business plan to ensure compliance with any new IVA.

And can I also add my welcome to Insol as well. I know his real identity and he has been in the personal insolvency marketplace for a long time, operating a fair and commercial viewpoint for his employer. It is nice to have a balanced mixture of individuals now posting.

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

To have me propose an IVA for you, please visit:
http://www.melaniegiles.com/ivaEnquiry.asp

See customer feedback at:
http://www.iva.com/iva_companies/IVA_Advice_Bureau.asp

[scaredkez]

debbie, would you be prepared to make a complaint to their regulatory body? i did although it didn't get very far i just feel if enough people raise issues with this company that something may actually be done.
kerri

Please view my blog at: http://scaredkez.blogs.iva.co.uk/

[deborah.s]

The issue of your IP's conduct may well be taken into account by another IP looking at the viability of an IVA, however the fact remains that you missed payments for a long time and this will be of concern to creditors. A new IP will want to be certain that you have a solid business plan to ensure compliance with any new IVA.

And can I also add my welcome to Insol as well. I know his real identity and he has been in the personal insolvency marketplace for a long time, operating a fair and commercial viewpoint for his employer. It is nice to have a balanced mixture of individuals now posting.

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

To have me propose an IVA for you, please visit:
http://www.melaniegiles.com/ivaEnquiry.asp

See customer feedback at:
http://www.iva.com/iva_companies/IVA_Advice_Bureau.asp

Hi Melanie
16 months is a long time but surely that proves that the IP was not looking after our case. Karen Potts could not explain herself how she let it get so bad!!

We tried to speak to her on several occasions. She is insistent that we have received letters from her. It was strange that I asked for the last communication to be sent via email. She told me on the phone that they had posted the copys as well......we never received any post and so it goes on.

All we can hope for is that we will be able to get a second IVA approved.

Has anyone else had a similar situation especially with Snergi, any advice would be appreciated.

Best wishes
Debbie

[deborah.s]

debbie, would you be prepared to make a complaint to their regulatory body? i did although it didn't get very far i just feel if enough people raise issues with this company that something may actually be done.
kerri

Please view my blog at: http://scaredkez.blogs.iva.co.uk/

Hi Kerri
We are prepared to try anything. How far did you get?

Best wishes
Debbie