font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by nepensioner
I'm with you on that Kazza. I was unhappy that the posts were arguments against specific firms and really not relating to the basic info that posters were looking for.
I agree this happened some times, but i totally got the point tiger tried to make several times that seemed to be overlooked. Such as the ongoing GT issue, no one would really debate the evident terrible service many was receiving following final payment, surely it would be better if more on the forum called for change, GT may take more note then, instead it was multiple replies of 'Email Karol'.
I appreciate its great to have forum experts and IP's on here, but lets not forget this is also widely used by clients and members of the public, so why shouldn’t it be a public place for discussion about customer service? which firms are doing a great or terrible job?
I can understand why Tiger was so frustrated in many of the debates (after going back and reading many of them). When i spoke about those on the 'in' this is what i was referring to, all stock answers from the same people who wouldn’t really debate anything nor hold others to account! Instead often it was ticker tape parades and brass bands when a company did something good (im not saying this should be done) however the opposite was rarely done should a company not being doing as promised!!