jayne169 wrote:Hi,
Has anyone had an IVA with Payplan and recently completed? I would like to know how long they are taking to send out from last payment paid out.
Thank you in advance.
Hi there,
I completed by way of a F&F on Nov 7th last year and still have not received my certificate and I am not holding my breath either.
From start to finish, my F&F took fully 8 months due to Payplans incompetence and I fear my wait for the cert is going down the same road..
This Monday, I had a letter stating that despite repeated requests, I still had not sent in my PPI agreement and as such, my completion certificate cannot be processed. There were no repeated requests, just the one letter. Thankfully I keep records of everything and knew to the minute when they received it. When I phoned, the lady lectured me as to why there was a hold up then I asked her to double check her records and to look closely at October 9th.
Oh, she said, we do have it, I'll let the variation team know. And that was that!
This is exactly how my 8 months of trying to get a full and final played out, month after month.
Sorry for ranting, I hope you receive better and faster service than I did.
