Is there anything I can do to get Apex Credit to update my credit file ?

[gavboy]

Completed my Iva in May of this year and since then have been trying to clear up my credit report since then. All of the companies bar 1 have complied and put my debt as satisfied and i am having real problems with the last creditor, they are Apex Credit Management , they have still got me owing £7000 on an old Barclaycard debt, it is showing default and the date of the default is April of this year so they defaulted my account during my IVA , which i believe they are not able to do.
I have contacted them almost every two weeks since my IVA completed to get this corrected, i get passed from pillar to post, apparently departments within this company can only email each other with a 7 day response time, i have been promised call backs which never happen, i get given false names. I have sent my documentation into them twice by recorded mail, they deny getting them, i have sent them by fax and email twice and still no change. I am at the end of tether with this , apparently now any change takes up to two months. I am sick of spending 45 minutes on the phone at 0845 costs to go through it all again and again, to get fobbed off.
Is there anything i can do about this as this black mark on my credit report is stopping my family from moving on, please anybody help me out, lots of thanks Gavin

[ginger323232]

You need to contact the data controller for the company (not customer services) use the template letter on here - send it recorded it gives them 28 days to mark you file correctly.If they fail to do this use the ICO website and submit a formal complaint - with a copies of letter you have already sent to the company