I just wanted to come on and tell you all that it really is worth pushing for your certificate. Or at least it is with Grant Thornton anyway.
I made the final payment Feb 2012 and I was calling them once a month to chase it all up and was getting no where. It wasnt until I joined this forum and saw the suggestions to write to them by email and post, quoting this forum, that I actually got somewhere.
I got it yesterday, and the day before I got promoted. So perhaps we can finally put our flat on the market- a year later than planned.
Anyway, it really is worth pushing them! I emailed GT at
ivacustomerservices@uk.gt.com, quoting my ref number and "IVA forum" in the subject line. I got a promise for regular updates, which I didnt actually get but thats probably because they closed my file much quicker than expected.
[:D]