I started my IVA with Blair Endersby in July 2006 and its still on going. It was passed to GT in 2011 and i have had nothing but trouble.
Since my last payment in October 2011 i have contacted them every 2 months for an update. They then set up the CLosure department and i was told it was beacuse of the back log of cases and it would likely be 12 months before my case is closed.
Then finally in December 2012 i received the below email.. I have checked the progress of your closure and I regret to inform you that we have been made aware of an issue where the previous Insolvency Practitioner has overdrawn on fees. We have contacted the parent company of the previous Insolvency Practitioner and are awaiting these fees to be returned to us.
The reason why this is now causing a delay is because without these funds we cannot ensure that all dividends paid to creditors are equal and we are obligated to ensure that all dividends are equalised.
Once this issue is resolved, and assuming no further issues arise, we can resume the closure of your case by sending the final distributions to the creditors and issuing your final documents.
What am i supposed to say to that?! its taken them 20months to even notice this! I have made a formal complaint, that takes upto a month to get a reply. I cant telephone the closure department because they only answer emails, which take upto 10days to reply.
As far as i am concerned Blair endersby no longer exists, so how they can repay the money i just dont know.
What do i do now?! i dont seem to beable to do anything and feel i am just being ignored.
I cannot offer any suggestions to you as to why this has taken so long to highlight this to you, however Blair Endersby are still trading and if they have taken too much in fees from your case, and tbey are now aware of this, it should not take too long to resolve this and get your case closed.
