We are having issues with DFD. Basically we have asked to speak directly with our IP on numerous occasions, and have been told that she doesnt take calls??!! We are getting fed up with DFD customer service staff, as they dont listen to a word we say, and we really need to speak directly to her as I think it will be the only way we can get any kind of resolve.
Is there something in the Insolvency Act that says that IP's should maintain contact with their clients? We have been in it for 4 years now, and have not been abe to speak to our IP once! Thanks for any assistance
I am sorry that your IP feels that she is unable to speak to her clients. I fail to understand why this is the case - especially when you do not appear to be getting satisfaction from her staff. Perhaps either Declan or Paul - the representatives of DFD can throw some light on this, but I suspect we will not get anyone from DFD to respond to this until Monday.
If this cannot be resolved, or the IP continues to refuse to speak to you, there are remedies you can pursue via her regulatory body, but I would hope that you do not have to resort to this.
Thanks Melanie, we do have her e-mail address, but its an issue thats been ongoing for a while now, and I really do think it would be better to speak to her directly over the phone. And we have sent e-mails before that have gone unanswered.
DFD just keep telling us that their IPs dont take phone calls, but surey as this woman is making decisions on our case, we have the right to speak to her??!
You absolutely have the right to speak to her. Why not send her an e-mail stating you will be taking the matter to a complaint if she does not agree to arrange a telephone conference with you.
I'm sure Declan and/or Paul will be here on Monday to help.
Can't believe that the IP is not able to take calls.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
I think it's terrible that some IPs won't speak to their clients - surely that should be part of the job. I only spoke to mine when I said I was going BR and to be fair he phoned me and gave me some advice. My IP changed a couple of months into my IVA, and I didn't even know that I could talk to him!
Good luck contacting your IP Jen, I hope Declan or Paul can help you x
Thanks Julie and Melanie, I think we'll give the email a go again, and I'll be sure to mention the forum this time!! And hopefully we'll get to speak to her. I do think its bad though, that with these big companies, they make it so difficult to speak to the people actually responsible for your case, very frustrating! Thanks again x
Good luck Jen, don't be afraid to say you've it disappointing and surprising that you've been unable to speak direct to someone who you have appointed to act on your behalf ( and at a cost).
Maybe you could also give some dates and times when your available for her to contact you via the phone or even arrange a face to face meeting?
