hi I am in an iva which has just been sold out to a merger to Credit fix I was with Beesleys, they sent me a letter asking if I will agree to them getting 23% from the creditors instead of the 15% that was originally agreed with my iva company Beesleys, I have told them that I am not agreeable to this as I have heard many stories about this company that when you do agree it they then start to vary your IVA. I have rung them to say I dont agree it and was told that if I dont then I will fail my IVA. I am going into my last year which is the 6th year as it was extended due to my financial circumstances. Do I have any rights and what can I do about this.
You are not alone. Read through the various threads on here. There are lots in your situation..myself included.
I have not and will not be signing and as far as I can tell will not lead to failure. Have a look at recent/not so recent posts to see whats been going on.
Tell them to put it in writing including why that was not explicitly stated in the original letter plus why it would cause the iva to fail.
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
Classic scare tactics ! I also record all calls to CF using a free app on my android smart phone. Its a real shame that it comes to this, when CF should help and support you through your difficult journey.
I haven't signed my T&Cs and they can't be that important as I haven't yet received a call from them asking why ! Tho saying that, they are probably too busy buying up IVA books.
Loved Money, Hate Credit, Road to Recovery.... IVA started 3/3/14 -- IVA F&F accepted 18/5/17
They cannot fail your IVA for not agreeing to a variation in terms. Even the threat of doing so is contrary to decent customer service and would warrant a complaint to their regulators via the Government Complaints Gateway at:
Imagine facing that alone. This is exactly the kind of thing that's destroying their reputation.
Actually, looking at how out of date their website is I wonder if they care about new business from individuals or whether they are just now in the business of buying up other company case loads and bumping up the fees.
Ps if you're ever threatened with IVA failure, ask them to state which clause in your terms and conditions they think you are in breach of.
Last edited by hubert on Mon Feb 09, 2015 5:10 pm, edited 1 time in total.
Or you can always sign, put it in writing and specifically state "agreed under by duress" and name the member of staff (although at this stage they may take the old CSA route and no longer let staff fully identify themselves).
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
Hi Julie.1
I just wanted to post to say you are certainly not alone in this.
We are also in the same situation as you we are about to embark on our extended year, I emailed Creditfix this afternoon to opt out of the variation as I believe is our right, and asked that this be noted, and I got a reply to say thank you and that that's fine we will not be included in the change. No threats of failure, or maybe that's to come..Such an awful lot of inconsistencies between staff and awful that people are being treated like this, anxiety is high enough without these scare tactics.
Hi Julie they are a dreadful company and will tell you one thing one day and one thing another, and they will tell you all sorts which is just not true. Keep your eye on the forum and post any worries that you have because there are some amazing experts and people on here who know the IVA conditions inside out and backwards. I would have been lost without this place and now I take nothing that Creditfix tell me without a pinch of salt! There is NO WAY they can fail your IVA, nor can they change your terms and conditions without your say so, so don't go agreeing to anything unless it suits you to do so.
