Just a shame that people have to get stressed out and revert to the forum for assistance, when this should be readily available within the firm they have appointed to administer their IVA.
Very true, Mel. However the "big boys" with a lion's share of the market have no need to care for their client base, and, evidently, do not have the will to either.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
I'm with Payplan and in the last year or so, the caseworkers appear to know less and less. " it depends " is my caseworkers favourite response. I' m promised answers by e mail but I never get them and I'm refused the contact details of the IP. They hold all the cards and I don't feel like a client in any shape or form. I fully agree with the comment above that once they have your business, client care goes out the window and it becomes clearer and clearer that their loyalty is to the creditors.
At the end of the day, it's my fault that I am in the situation I'm in but Payplan certainly remind you of it every time you have any contact with them.
Rant over .
Thank you for reading and well done to the OP for standing up to them and getting a positive outcome.
Delighted Dancer got a result but it should never have come to this. What about the countless others who do not have access to the advice on this forum and just get bullied into agreeing?
I do wonder how well trained case workers are with some iva companies. Having seen annual salaries in the £12,000-£15,000 p/a range, it strikes me that someone on that pay is unlikely to have a firm grasp of insolvency law.
I'm not with Payplan myself, but can totally identify with this type of thing. Example: I'm on my 4th case worker in 2 years - don't know who they are yet, just know that my previous one has left the company, and the new one clearly cannot be bothered to introduced themselves.
I suspect Payplan and many other iva companies, like mine, employ dozens of people like this who are just good at saying 'computer says no' & 'it depends'.
No at all helpful when they are expected to advise on issues such as equity release and the finer points of an iva contract.
It's not their fault that they are not trained properly I suppose, but it is little wonder so many of us get stressed and irritated when having to deal with robots. Some of these iva firms need to invest more in good staff.
My opinions are just that: Based on my experience and being a self-employed IVA customer.
Glad you got it sorted Dancer. After 5 years with Payplan it has steadily gone downhill. The first couple of years were fine they were very understanding and then it all seemed to change. The tone of their letters make you feel as though you are a dishonest person. I realised it is my fault I am in the position I am but I am not a liar.
Insolvency practitioners have a personal responsibility to ensure that they are employing staff of an appropriate level of training and experience to cope with the work they take on. It is simply not acceptable to run a practice in any other way.
