GT responce times

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geoffr

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Post by geoffr » Tue Mar 11, 2014 12:51 pm
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All,

Just wondering if people are having issues getting a reply from GT as have sent two emails now. I received Read Receipts on both ocassions but no reply. One was in relation to possible redundancy to went to their generic customer service inbox, and the other about a possible annual bonus - that went the the IVAreview inbox...

Regards
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Jules79

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Post by Jules79 » Tue Mar 11, 2014 1:04 pm
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Hi Geoff,
I am a GT customer and had awful problems getting any contact back from them via email. In the end (after sending 5 emails over a 2 week period) I called the customer service team directly and had my case dealt with there and then. Just give them a call.
All the best
**23'04'14 - IVA Complete F&F Agreed with payments made to date oh and a fat PPI reclaim helped too. Completion Certificate received 23'10'14 ** After a couple of years of waking up and 'surviving' the day I now wake up and 'Live' for the day!!
**Any comments I make are purely my own opinions**
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MerlinL14

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Post by MerlinL14 » Tue Mar 11, 2014 3:52 pm
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I am with GT and have not had cause to contact them lately, but have never waited more that 2 days for a reply in the past.
Last Payment made 04/12/14. Completion Certificate 25/7/15. IVA company GT. No Issues
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geoffr

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Post by geoffr » Tue Mar 11, 2014 4:52 pm
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Ok thanks all. They used to be very good initially but over the past year their service levels imo arent good...

Anyway thanks again
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siorghra

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Post by siorghra » Tue Mar 11, 2014 9:00 pm
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Can take a month for an email response, which I think is ridiculous. They also tend to ignore your actual query most of the time as well
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MelanieGiles

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Post by MelanieGiles » Wed Mar 12, 2014 12:11 am
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Definitely try the dedicated customer support department. We have seen a number of forum posters assisted by going to them directly in the past.
Regards, Melanie Giles, Insolvency Practitioner
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