Had a random phonecall from some random simpleton at DFD this morning to advise me that DFD have changed the terms and conditons of my IVA and that I should have already received a copy of the new terms and conditions in the post (I haven't) and do I have any questions. So I asked a question (which obviously was not covered in her provided script) and got a fumbling response which just raised my anxiety about what DFD are doing with my IVA. After some further irrate questionning on my part I think it indicates that DFD are now insisting and making it a condition of my IVA to allow them to use EIF to claim PPI.
I am furious! I told DFD and EIF where to go sometime ago and so far I have sucessfully and on my own claimed approx £12,000 in PPI claims which has been paid into my IVA. This may well mean I will acheive 100% in contributions so you would think they would be satisfied with this. If EIF had of done the claims they would have recieved about 20-30% less into the IVA from these claims. I have about 18 months left on my IVA and am counting the days till I can kiss the shambles of a company called DFD goodbye.
Can they do this? Can they change my T & C to insist I use EIF? I just feel this is a money making scam and that DFD and EIF are both lining each others pockets. Was in a rather feel good mood until this phonecall. [V]
Hi Lostgirl ... they cannot change T&C's without your agreement. Whilst you should comply with reasonable requests made by your IP, I would not say that forcing you to use a particular firm is reasonable, especially in the light that doing it yourself is adding 30% to the creditors take.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Thanks Foggy. I thought this as well but DFD rarely use any common sense. I will await the 'new terms and conditions' to arrive in the post and see what it is exactly they are playing at.
They cannot insist that you use the firm that they have chosen to process their PPI claims - you can freely choose another company or make the claims yourself - however there may be some benefit to you in using their firm, as otherwise the onus will be on you to report regular progress to them.
If they are seeking to enforce new terms on you which are not provided for within the IVA Proposal, ask them to confirm where their actual authority comes from.
Hi Melanie,
I have a similar situation with DFD and EIF.
I claimed PPI myself to save on unnessessary charges, yet they are telling me I have to complete EIF's claim pack otherwise I am breaking the terms of my arrangement, but this is not the case.
Also, my works pension is excluded from the arrangement, but DFD keep asking for my pension details and they want me to reduce my pension contributions, therefore increase my IVA contributions.
It is in my agreement that my works pension is excluded, but they insist that this would also be breaking the terms of my arrangement.
Finaly, I am now only paying the fee's, which is a fixed sum of £5000, because I have paid 100% of the debt, but they are saying that the IVA will still continue for the full 6 year term, even though this will mean that I will be paying more than what I owe them.
Any advise would be greatly appreciated.
I was called by DFD last week asking me if I had recieved a letter about PPI. I have'nt. I have claimed all mine back myself too. Had I gone through EIF, nearly £2k would be less in the pot (there fee's) If you think its the creditors you owe money too, its seems that so many people want to cash in on it. I personally refuse to let anyone claim my PPI back as I want the creditors that I owe money too to have EVERY available penny.
I'm unsure what DFD are trying to pull now. I think they're clawing at every case they can to try to force/convince you to sign up with EIF and therefore earn some commission.
The caller from DFD tried so hard to try to tell me that they were doing this for my benefit & was clearly reading from a script but once challenged became nervous & just made it sound even more of a money making scam. If EIF had done my claims they would have got approx £3 - 4000 out of it & i've still got claims to come in. So its no wonder the feel they've missed out!
Will wait for this so called paperwork & try to fathom out whats going in.
I had the same from my IP, Lostgirl. As the representative (who was actually from the nominated claims company) read off each "benefit" I shot him down. In the end he had to agree, though not in so many words, that the only "benefit" was the increase in fees being proposed.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
One of the reasons that IP firms prefer to use their preferred claims management companies - and I am not alone in this - is to ensure that a full investigation is carried out, not only into the balances included in the IVA, but also debts which may have been repaid prior to the IVA being entered into. If you are going to go it alone, you will have to demonstrate to your IP that you have covered all angles - and if you haven't then expect the investigation process to be insisted on which could ultimately delay closure.
Melanie I completely understand what you're saying and having read the posts on the forum with respect to delays to closures due to PPI and I am therefore fully expecting a delay to occur. My main problem with this issue is the complete lack of transparency from DFD in disclosing what their cut is from using EIF and the manner in which they have conducted themselves over the past 2yrs or so with regard to PPI. I am also sick and tired of them using the threat of delays to IVA closures to pressurise clients to sign up to EIF.I would respect them more if they gave us options such as sign up to EIF or do it yourself and we'll help where we can but must make you aware that there may be delays with either option. From reading on this forum I can see that using EIF is no guarantee your IVA will close without delay. And, I still fail to see how using such a company gives maximum return for the creditors which they claim they are seeking to do!
DFD try to maintain that they act for both their clients and the creditors but I fail to see this. They are constantly on the lookout for the next income revenue for creditors and themselves. I have asked repeatedly for advice and guidance on PPI to ensure I am fulfilling my end of the IVA but all I get is shrugging of shoulders. Its as if their mentality is to leave us floundering so we eventually become lost and sign up to EIF in desperation.
I am 100% certain that whatever DFD's response is to any issue it is always in THEIR best interests!!! My only regret of entering into an IVA is that I did it through DFD.
Please find my email address in my profile. If you could drop me an email I will look into your case further, and get back to you with an update and to answer any questions.
EIF are pretty shoddy to be honest.
They are now at close to 2 years investigating my PPI, and having signed the same forms multiple times, having had letters back from card companies 3 times confirming that no PPI was taken, then having new forms sent to me to sign to the same card companies for the same card, I can honestly say that my dog is in possession of a higher degree of intelligence than they are.
In fairness though, they have had some success, they have managed to recover £75 in PPI for the benefit of my creditors...
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by Matt Singleton
Hello Lostgirl, Radish and Martjase
Please find my email address in my profile. If you could drop me an email I will look into your case further, and get back to you with an update and to answer any questions.
Bradders your post has just made me chuckle no end. You've hit the nail on the head with regards to the intelligence of EIF! [:D]
Matt thanks for the offer of emailing you direct. I will await the promised paperwork so I can look it through before contacting you. It may surprise me and actually be sensible & straightforward!
Such a shame that this company continue to get bad press on the forum. If they were acting for my firm I would be getting pretty frustrated as a professional right now.
