Just going back to the customer service. I worked in a call centre many many moons ago, they monitored/listened in to about 6 calls a week and you always knew you was been monitored. A supervisor would sit in a certain chair and not be on the phones, obvious he was there to listen in. This was to give you, among other things, better insite to how you could improve and a customer service rating which you needed to get a minimum score. however if you have a complaint against you, they can monitor every call you make, and you wont know it. hence, always best to take the persons name and complain if they are rude to you. I work for the NHS now and have to say, patients on the phone never raise there voices and always polite. Its actually other members of staff that are rude to me on the phone. From my experience that is. Good look and hope things work out for you.
Ladies & Gentlemen, Distinguished Guests and Foggy
Today is a very very very bright day in the life of Downhearted Lady, By my opening you will notice that I am a very happy lady today 18/10/2013.
MY CERTIFICATE OF COMPLETION IS IN MY HAND!!!!!
The nightmare is over and I am finished with Grant Thornton. Raise the flags and shout it from the rooftops. Thanks to all who have supported me over the last year and a special thanks to my good friend Foggy. Good luck to all who are waiting. There is a light at the end of the tunnel, just believe it will come sooner or later.
Final Payment made Nov 2012 after 72 months
C of C received - 18/10/2013 - + 11 months
NOW Debt Free woo hoo
GT are still a joke
I am in the middle of selling the house and moving, will have equity of approx. 16k and we are planning to celebrate once we are moved. Next week I am on holiday in the Med on a cruise with a close friend leaving the other half at home alone. The house completes 4th November but at least I can relax now with all my worries behind me. There was a time that Grant Thornton were saying that they were going to take the equity but I fought that and now they agree nothing else to pay issued C of C and closed the case.
Final Payment made Nov 2012 after 72 months
C of C received - 18/10/2013 - + 11 months
NOW Debt Free woo hoo
GT are still a joke
It is brilliant to see that your persistence has paid off. Hopefully, other poor folks waiting for completion certificates will take heart, and courage to keep chasing via direct and indirect means.
