i have just been contaced by ramsey lomax who is going to set up a IVA for me using moneyplus group lawyers and accountants. I did see an earlier post in 2012 saying the company was operating under a sole trader and there company number had expired. Is this information still correct? They are meant to be sending out a courier to pick up all my documents bank statements, wage slips, and passports to start the proccess. Is this normal. This is meant to be happening next Saturday so if someone can reply as soon as possible to let me know if this is correct please
It sound as you have doubts - that should be enough to say - why don't you speak to a few another companies - look at the comments on here about some companies - Don't forget you gotta to have a good relationship with a company for the next 5/6 years. I would also be seriously worried about giving passports /details to a company you have doubts about
Hi Claire. You say "i have just been contaced by ramsey lomax". Did they contact you out of the blue, or were they following up an enquiry you made ?
Whilst it isn't unusual for documents to be couriered they seem to be rushing you into things here.
Have they discussed all debt solutions with you ?
I would always advise that anyone thinking of a debt solution should have a chat to several companies. It is a long and financially intimate relationship and you do need to feel comfortable and confident in your choice.
Finally, I would never part with my passport. It should be sufficient that the courier sees and retains a copy and verifies it against the original.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
If you feel that the Moneyplus Group are the right IPs to look after your case, why not contact them directly rather than going through an unnecessary intermediary? What are this firm going to do for you that an IP firm could not do directly?
Do you know where they got your details from? And Foggy is absolutely right about your passport - do be careful who you entrust that with.
Personally I would take the advice of 2 if not 3 or more other companies before proceeding forward. Only instruct to act for you who you feel comfortable with.
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
I wouldn't part with your passport if I were you and I also think you should talk to a few more firms as you don't sound too sure at the moment. Good luck to you.
I would avoid any company that wanted my passport!!!! Go direct to a few companies and avoid being caught out by middlemen who have not got your best interests in mind!
Paul
Discharged today the 8th feb 2012. View is much brighter now.
Continuing to rebuild our credit worthiness.
Surely by using a middleman they will want a slice of the pie too so go direct to a few companies. Will be easier for you to deal direct with your ip if issues arise also
What's more stressful, living on a budget with a big clock counting down to freedom or not knowing who's going to call you next asking where there money is??
It's not what we do, it's how we deal with it that counts
The introducers typically get a fee around £3-400 ( which comes from the "pot" ). The big bug bear is that you won't know who you are going to end up with and have to work with for 5 or 6 years and you won't know their track record.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
There is another angle to this with introducers, in that they will only introduce to IPs who give good service, otherwise they get no more work from the introducer, companies like the one mentioned will possibly have high spending budgets so it would be important that customers are treated well. They could of course go straight to the IP firm, and then on they are on their own, who do they complain to then. As the introducers fee does not come from the client what is the problem, and as for asking for the passport is this not an ID check, even if you have an accident claim you need ID proof these days, by the way I am not in any way anything to do with introducing or Ramsey Lomas
The Major, if what you say about introducers is true then it sounds as though things have changed for the better since I went into my IVA. I had to make two payments to the firm myself and the IP company they passed me across to wasn't one of the best shall we say!
I would have no problem with showing my passport but I would be reluctant to send it off to be honest.
Valid points, The Major, but would you post your passport to an unknown company ? I certainly wouldn't.
As for complaining to the introducer if you get less than perfect service -- yes, you can complain to them and I would wager a pretty penny that you will get about as far as if you complained to the gnome at the end of my garden.
No problem at all with the fee -- but why pay it ? And, I imagine they will introduce to the best commission payers, not the best service providers, they are not, in any way, reliant on repeat business from serial IVA'ers and word of mouth counts for very little in an industry where clients wish to remain anonymous.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
There will always be exceptions, I say what I say from expierience of the claims management industry which I am from. Solicitors did not like our industry treading on their toes but come to a point where they had to accept we were here to stay and bought about a new service to the industry. Solicitors went to Grammar School, then University, on to Law school but not a clue how to market their services, they needed the claims management compnies who then came about following the arrival of companies like Claims Direct. I was giving firms of solicitors between thirty and forty claims a week, if any of my clients received bad service, impoliteness, was not called when promised, in fact bad service in any way, then they got no more of my work until they convinced me that customer service was greatly improved, believe me when I called them I was not waiting long on the telephone to be spoken to, and because of the level of work I gave them my clients always got good service, yes they could have gone direct, like IVA clients at no difference in costs whatsover, but then went things went wrong they were on their own, I think surely this is the same as referring IVAs, I am not saying this is the way to go, just looking at it from another angle
No I would not post my passport to anyone known or unknown, however this could just be a communication issue,with Ramsey Lomas and the OP, we needed ID the same due and did not want to be responsible for missing passports, the way round this was to ask the client to phgotograph the passport and email it along with proof of address
Claims companies have a different client base in that someone might be in a position to put in multiple claims during their lifetime and, when they hit bad service they can walk.
Most, but not all, those in an IVA will do this only once and, once the process has started, they are tied to the chosen provider come hell or high water.
The introducers will not follow up a complaint -- once they have their fee they are on to the next client and will be heard of no more.
And, as in the insolvency industry, there are those that care about the client experience ( as it would seem you did) and those that follow Clarke Gable (Frankly, my dear ........ )
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
