font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by nickjohn
I think her indoors might have hit the nail on the head re why the initial offer of settlement was not made.
When we first looked at going into an IVA we had an agent from CCCS come and see us, he was the one who pushed for the IVA with GT and said an offer would not be accepted.
After the IVA was agreed we found out that he got a fee of £800......
I am only guessing but he probably would have got nothing if an initial settlement offer had been accepted...
Aaaah [;)]
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
The amounts that debts are sold for has no real bearing on the returns projected and accepted. A lot of these debts are allegedly sold for less than 10p in the £.
Interesting about the money paid to CCCS - I thought that they were supposed to be a provider of free advice!
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MelanieGiles
The amounts that debts are sold for has no real bearing on the returns projected and accepted. A lot of these debts are allegedly sold for less than 10p in the £.
Interesting about the money paid to CCCS - I thought that they were supposed to be a provider of free advice!
The advice was free, in as much as they did not charge when they came to see us. I am not sure if the "finders fee" from GT came out of our IVA pot or not..
It does beggar the question "is the advice impartial or not" when they have a financial incentive to steer you towards a specific IP...
It is acceptable, in certain circumstances, for an IP to pay monies to an introducer of business - so long as that introducer has completed work which warrants such payment - such as the preparation of a statement of affairs, or the gathering up of documentation.
It is not acceptable for an IP to pay commissions for work introduced.
So the saga continues. I really hope Karol gets to see this as she really does need to know what people from GT are saying
Last week her indoors finally got her letter off GT saying she would not be making any further claims for PPI etc etc, only problem was it was made out in the wrong name!!!
Whilst waiting for them to send a copy in the right name she has had more phone calls from pushy GT staff re why she has refused to sign the "spotty" letter.
In the latest call this afternoon the girl from GT has quite clearly stated that unless her indoors signs the letter she will be in breach of her IVA.
She once more told GT that we have in fact reclaimed PPI which has been paid into our IVA. We have now been told by GT that the only way they will accept that this is indeed the case, and the only way we can get around not signing the "spotty" letter, is for us to send them all the letters from our creditors saying no money is due, they will then contact the creditors and get them to confirm the content of the letters and that no PPI is in fact due..
Anything less will be classed as a breach of the IVA and our IVA will never been closed as we will be classified as being "un cooperative"...
Her indoors also told the GT woman about the disclaimer letter, and how she was waiting for it to be changed into the right name, she, the GT woman, said no such letter exists and that her indoors was just making this up.....
When the GT woman was talking about the failure of the IVA and creditors etc her indoors asked how all this worked when all our debts have been sold on. The GT woman said that no debts are ever sold on they are only passed on to debt collectors to act on behalf of the original creditor and that the full amount is always due to the original creditor..
She would not accept that we had received letters from the new "owners" of the debts or that debts could ever be sold on...
Look GT you really need to get to grips with what you are telling staff to say when talking to people about IVA's, this woman clearly new nothing about them and had the attitude that she was somehow superior to us - probably assuming we were complete half wits and that was why we are in an IVA......
Also if you send people a letter which gives them an option to either sign it and accept changes or NOT sign it and keep things going along the original terms and conditions don't get upset when people don't do what you wanted them to do and don't revert to threats and intimidation......
I really cannot understand this. I was with GT from 2003 to 2008 (when I finished my IVA - set up with the help of a guy called Brian Chicken - I still laugh at that name but the guy was an absolute diamond and really helped me out when things seemed completely dire) and they were a great company, no issues, nothing dodgy at all (some weird requests, but I put that down to them tightening up their procedures). So I'm really shocked to hear what's going on now.
What on earth has happened to what used to be a very good company!
Using the link above make a complaint against your IP. Although we can sympathise with your plight other than words of support there is nothing we can do to relieve the pressure you must be under. There is a new government body who are responsible for the conduct of the insolvency profession, make a complaint to them rather than the 'governing body' as their time frame for complaints normally means you either give up or the inordinate amount of time allows the IVA firm to make a resolution.
Last Payment made 04/12/14. Completion Certificate 25/7/15. IVA company GT. No Issues
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by nickjohn
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MelanieGiles
The amounts that debts are sold for has no real bearing on the returns projected and accepted. A lot of these debts are allegedly sold for less than 10p in the £.
Interesting about the money paid to CCCS - I thought that they were supposed to be a provider of free advice!
The advice was free, in as much as they did not charge when they came to see us. I am not sure if the "finders fee" from GT came out of our IVA pot or not..
It does beggar the question "is the advice impartial or not" when they have a financial incentive to steer you towards a specific IP...
In answer to that NickJohn, no.... it isn't impartial if at some point CCCS could potentially recieve a payment. CCCS are good, but over the years I've got more and more concerned about the way they advise and push their clients towards certain companies rather than offering (or rather taking the extra time to offer) more involved advice.
I recommended a friend talked to them (CCCS) about her debt and she was actaully rather badly advised by them to contact GT (I advised against it and my advice has actually paid off and sorted the issue out way quicker than CCCS's would have).
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by s.b.w
I really cannot understand this. I was with GT from 2003 to 2008 (when I finished my IVA - set up with the help of a guy called Brian Chicken - I still laugh at that name but the guy was an absolute diamond and really helped me out when things seemed completely dire) and they were a great company, no issues, nothing dodgy at all (some weird requests, but I put that down to them tightening up their procedures). So I'm really shocked to hear what's going on now.
What on earth has happened to what used to be a very good company!
Oy-vey!
I think the fact that they are now handling in excess of 15,000 IVA cases has something to do with the problems they are having...
Pure and simple greed they cant cope with the work load they already got so what do they do??, thats right they buy 5000 more to add more strain to thier infrastructure.
Cant beleive how much ive grown to hate GT over the last year they tried every trick in the book to get more money for themselves and played the three wise monkeys routine everytime you ask them something directly,
They bully and threaten with Breach notices at the drop of a hat and the majority of thier customer service centre have very little idea of what they doing outisde of the guideline sheet in front of them.
I got my CC after been threatened with every single threat they could muster they tried bullying me and im lucky im such a stubborn ass and well informed over the problems (thank you to experts here who helped so much) once they realised i wasnt backing down i had my CC seven days later so it proves they can do it but they too busy fishing for increased profits.
Time to end of IVA 0 days
Time to end of GT dealing with it...CC recieved after a battle royal !!
Are they genuine GT staff that are calling? Or they calling on behalf of GT & just call centre staff who don't have a clue about IVAs? Seems like the latter to me!
While we're ranting about GT, I've sent them 3 e-mails in the last couple of weeks with no reply, so I decided to change tact today & ring them. Call was finally answered by a guy who told me all the IVA team "we're busy" & the call had just connected through to him but he would ask someone to ring me back. I rang at 11.15am. It's now 6.15pm & I've had no call back!!! Can see this going to the highest complaints dept possible if I don't have communication from them on Monday. Wouldn't mind but GT aren't even our chosen company - our cases have been sold onto them after our final payment [:(!]
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by tinks81
Are they genuine GT staff that are calling? Or they calling on behalf of GT & just call centre staff who don't have a clue about IVAs? Seems like the latter to me!
While we're ranting about GT, I've sent them 3 e-mails in the last couple of weeks with no reply, so I decided to change tact today & ring them. Call was finally answered by a guy who told me all the IVA team "we're busy" & the call had just connected through to him but he would ask someone to ring me back. I rang at 11.15am. It's now 6.15pm & I've had no call back!!! Can see this going to the highest complaints dept possible if I don't have communication from them on Monday. Wouldn't mind but GT aren't even our chosen company - our cases have been sold onto them after our final payment [:(!]
My wife did ask the question and the caller did say she was an employee of GT, however, when my wife was talking about the disclaimer letter the caller did say that in the 3 months that she had been in the IVA business she had never heard of such a letter..... Funny as it is signed by our IP at GT......
They are handling a whole lot more cases than 15,000. I would say it is more like 40,000.
Just a point on the new complaints gateway. This is not a new regulatory body, simply the Insolvency Service signposting complaints to the correct body to deal with them.
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MelanieGiles
They are handling a whole lot more cases than 15,000. I would say it is more like 40,000.
Just a point on the new complaints gateway. This is not a new regulatory body, simply the Insolvency Service signposting complaints to the correct body to deal with them.
15,000 was the figure the woman who called us gave us so if it is nearer 40,000 then it shows the person calling new absolutely nothing about what GT actually do..... Makes me think more and more she was just a temp given a list of names and told to get them to agree too the "spotty" letter...
I see that the Clear Debt Group have dropped their Plc listing citing their poor share price performance and the high cost of maintaining Plc status..
When you start looking into the IVA market you can see why companies are quite aggressive in sourcing new revenue streams...
Last edited by nickjohn on Sun Aug 11, 2013 10:15 am, edited 1 time in total.
