I have read on the forum many times that we should speak to our IPs if there is an issue that needs sorting out . However I have been with Payplan for two and a half years now and have never once spoken to my IP, just my caseworker who has changed twice. During the last review the new caseworker applied different criteria to the previous caseworker. It just makes me feel a little uneasy that no one has a real overview of my case.
Is this other peoples experience of Payplan ?
This is similar to many of the IVA factories. Despite any regulatory, legal or, indeed, moral responsibility to their clients, many IP's are unreachable.
I have never spoken to "my" IP, however, I am lucky to be able to say that I have never really needed to, as the support staff at both of my firms have been great.
I would say, to anyone considering engaging an insolvency firm, that it is vital that you not only check review sites such as www.iva.com but that you give great weight to the forums and the experiences of people actually using these firms.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
I agree Foggy . I have had no real problems to date but as you say for anyone who has not yet made the decision of who to go with it may be worth asking if there is any direct contact at all with the IP.
Copy from Above;-
During the last review the new caseworker applied different criteria to the previous caseworker. It just makes me feel a little uneasy that no one has a real overview of my case.
I too have had a change in case worker and now the goal posts seem to be moving as to how much I am expected to pay. I had my annual review in April (as I have done on the last 2 times - and now as I have recieved a payrise, (like the last two times) Payplan are wanting to amend my payments for the full amount to be paid in addition to my April budget when previously as it has only been reviewed on my next annual review. I am waiting to hear back their reasons for altering what is laid out in my Chairmans report, but interesting that others are also experiencing this
IVA accepted 31.05.11 and 2 reviews DONE!!! Wow,nearly approaching my third. can't believe how time has flown!
December 2015 - made a one off payment and made a settlement of the IVA!! recieved certificate in May. - all completd and now I can get on with my life
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by Michael Peoples
We have four IPs and do 60-80 IVAs per month. Some of these bank funded firms have only one IP and thousands of IVAs.
Who provides the best service?
Impossible to measure I'd say as each IVA is bespoke and unique and would depend on the complexity of each case. Some people go through the whole term of the IVA with a very straightforward case and no need to speak to their IP, however other's will have complex issues which need to be dealt with by someone more senior.
Just because a firm is large and may only have one IP does not mean that they would necessarily give a substandard service. Similarly a smaller firm with more IP's and a smaller caseload may occasionally not live up to expectations.
As a customer of Payplan I have to disagree with Clare in that I have indeed measured the performance of the IP (who remains virtual in all but signature), and the numerous case workers, to put it mildly, are not fit for purpose. Having said that - try and prove it.[V]
If I had my time again I`d definitely go for one of the smaller firms. It`s not rocket science - look who`s posting.
I think that Clare was generalising Hyperdrive, and there is definitely merit in what she says, as a lot of clients from the larger firms do seem to rattle through their IVAs with minimum support from the IPs personally. Unfortunately it is the small minority who require that support or decisiveness who seem to suffer.
