Hi. I am afraid it is at the moment ( though not acceptable). We have some posters who have been waiting up to 2 years while GT sort out PPI and VAT problems.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Have you asked them what specifically is delaying the closure of your case Ian, together with an estimated and realistic timescale for when this can be completed?