font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MelanieGiles
That seems a good result, and I am glad that the forum may have helped you to resolve this issue. If the overpayment has been made to a commercial creditor, then this should be recovered before cases are closed. i think that your case represents special circumstances, but I fully concur with the decision.
I would like to say thanks to you all that posted on this, as you was able to point out what was right and wrong.[:D]
It was a shame that no one from GT was able to comment and i am not 100% convinced that the letters to my late grandfather will stop.[V]
As you would expect, it is not our practice to comment on specific cases - however in relation to the post above, we are making an exception.
The circumstances in relation to this IVA are wholly unique and do not affect any other arrangements under our supervision. In this instance, it would seem that an error in the case administration system of the previous Supervisors resulted in the replication of the claim of one creditor in a (small) number of other cases and this has, of course, resulted in an overpayment to that creditor.
In an effort to minimise the impact on the debtors in question, and taking account of the highly unusual circumstances, we have taken the exceptional step of correcting the position ourselves. However, for the avoidance of any doubt, we have not written off the sums properly due to be returned to the IVA but - as you would expect - are liaising with the former Supervisors to remedy the matter.
Amidst a forum which appears to be full of disgruntled people right now, for a number of reasons, it it good to see a firm prepared to stand up and be counted. Occasionally there are exceptions in all of our case portfolios where it is necessary to do the right thing.
