Is there a IVA ombudsman similar to the financial ombudsman
I want to report the company that is dealing with my IVA as I feel they are not acting in my best interest
Deon wrote:
Is there a IVA ombudsman similar to the financial ombudsman
I want to report the company that is dealing with my IVA as I feel they are not acting in my best interest
A great question, I'd love the answer to this one aswell.
You should contact the company dealing with your IVA and ask for their complaints procedure. This will lay out a process which ultimately leads to the regulatory bodies and the sanctions can be severe for IPs.
Do not go straight to the regulators without going through the company's internal complaints procedure and hopefully your issues can be resolved without much trouble.
An IP is required to give you a clear complaints procedure, and inform you of their regulatory body if you'd like to escalate the complaint. It's shouldn't just be a case of "someone is dealing with it"- there should be clear timescales and processes in place.
It sounds like you have every right to request a copy of the complaints procedure in writing, as you've been passed around far too much!
Regulatory bodies will expect you to try the internal complaints procedure first, as most issues can be resolved quickly that way. They are more interested in fundamentally poor processes than genuine mistakes.
The body may be different for each IP - for example, at Varden Nuttall we have two IPs licensed by the ICAEW (Phil Nuttall and Annette Reeve) and one IP licensed by the ACCA (Michael Howorth).
Hope your IP contacts you Deon and you can get this sorted.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
