size5 wrote:
I am surprised that you have had trouble with the Co-Op lincoln guy, you very rarely hear any bad reviews of them.
I'm sure that my experience caused by one over-ambitious adviser (I presume they are paid a commision for opening new accounts?). However just prior to entering my IVA I went to the Co-Op bank to open a new account, specifically requesting their basic "Cashminder" account.
The adviser told me that would be fine and opened the account, then told me that I would receive a free £200 overdraft facility, when I explained that I wanted a cashminder account and didn't want an overdraft she told me that it was the normal way to set up this type of account and I just needed to contact them once the account was open and request that the overdraft was removed.
When I received my account info through the post I discovered that I had actually been given a £9.50 a month "Privilege" account with a £1000 overdraft facility. I wrote to customer services to explain my financial situation and requested that the account was closed and a Cashminder account opened instead.
I received a reply which accused me of trying to open the account fraudulently as I didn't tell them I was insolvent (I wasn't when I opened the account), and telling me about the Cashminder account "which would be more suited to my situation". Needless to say after all this rigmorole I told them to stuff their account and went to Barclays who opened me the account I had requested with no problems and have been fine ever since!
I owe, I owe, - so off to work I go...