Unsettling Call

Get expert opinion. This is the place for new questions to be posted.
36 posts Page 1 of 3
 
 

Simbel

User avatar
Posts: 348
Joined: Mon Oct 26, 2009 1:20 pm
Location: United Kingdom

Post by Simbel » Thu Dec 24, 2009 11:38 am
Hello everyone - i need some advice please, our Creditors meeting is on 30th December and up until now the calls from the Creditors in all honesty have been minimal (partly because we are usually at work and partly because we only started defaulting on some of the payments late November - this was because the bank we were with didn't carry out the instructions of canceling all the direct debits on time). Anyway, this morning we had a call from MBNA - to say this call left me very unsettled is an understatement. The lady on the other end basically said that they had not received our proposal, that they had never heard of our IP Company and that they would reject our IVA because we had not defaulted before - she then wanted to know how our circumstances had changed, I tried advising her of our case reference number and the company name and address - she then proceeded in telling me that MBNA have their own in-house IP's who could have done an IVA for us and asked us if the company we were with had taken any money off us, I even gave her the address of where our proposal went to in MBNA and she said they didn't have any offices in this location. She finally advised me that the calls would continue - interest would accumulate and that almost certainly MBNA would reject our IVA proposal. She kept suggesting a DMP as well as being the best way forward. I explained to the lady that this was not an option and that the only options available to us were IVA or going Bankrupt.

After the call I telephoned our IP Company and seeked reassurance, the lady there said this was obviously a last ditch attempt at getting some money off us - however, she never asked any money off us.

Is she right in what she is saying - because we haven't defaulted for months and months - they won't give any consideration to our IVA Proposal and reject it outright on the basis she stated. I'm in a bit of a panic now - this lady has really unsettled me and if I wasn't to going to have a good Christmas before I know for certain I'm not going to now with this worry as well.[V]
 
 

kallis3

User avatar
Forum Expert
Posts: 77176
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom

Post by kallis3 » Thu Dec 24, 2009 11:40 am
Totally ignore the call Simbel! This is from a call centre, which has no bearing on your IVA.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Julie

User avatar
Posts: 9503
Joined: Thu Feb 14, 2008 10:56 pm
Location: United Kingdom

Post by Julie » Thu Dec 24, 2009 11:43 am
Oh simbel, what a horrible call to have.

Please be assured this "lady" is talking out of her hat ( I'm being polite). Unfortunately for her, she's a small fish in the big pond of MBNA and would have no say whatsoever in the decision making of the company!

She really is only trying to scare you into making a payment. They'll try anything! Try to ignore the calls.

You're IP would not have put a proposal together if they didn't think it would go through, so pleeeeeeeeassse don't worry and don't let it spoil your Christmas.

xx
 
 

geoff1951

User avatar
Posts: 17
Joined: Wed Dec 23, 2009 8:53 pm
Location: United Kingdom

Post by geoff1951 » Thu Dec 24, 2009 11:46 am
I know how you feel simbel, I am still getting similar phone calls.

They treat and speak to me as if I am a criminal.
I the End, we all regret the Chances We Never Took.
 
 

flumpy dog

User avatar
Posts: 2484
Joined: Sun Oct 19, 2008 7:57 am
Location:

Post by flumpy dog » Thu Dec 24, 2009 11:50 am
hey simbel the guys are right-this woman is talking out of her a** -sorry kal xx
sweetie its xmas eve and this woman who is for sure a sales rep has been told if she manages to call xx and xx and lays it on thick she'll get a nice fat xmas bonus.

trust me its all doggy poo-she cant do a damn thing to you. her call will have NO effect on your iva outcome
i dont know whos propsing your iva and whether theyre open today-some shut a little early but all you do is be polite but firm and say they need to contact your firm for further guidance. theyre becoming more aggressive becauseits literally a week til your meeting but this is also a sign of desperation on their part.

if you can click off the phone as much as you can for the next week-use the mobile and enjoy tomorrow-this woman is a sales rep-in a call centre-most likely from an agency-not even from mbna and wants her xmas money
sweetie you have us and are in safe hands everything will be ok with your iva try to stay strong hun-it will be over soon xx luv fd xx[:o)]
Last edited by flumpy dog on Thu Dec 24, 2009 11:52 am, edited 1 time in total.
 
 

Simbel

User avatar
Posts: 348
Joined: Mon Oct 26, 2009 1:20 pm
Location: United Kingdom

Post by Simbel » Thu Dec 24, 2009 11:51 am
Julie, the thing is that she didn't actually ask for any money! - she was forcing the issue that MBNA also had IP's and that they could do DMP's and IVA's and why had I not contacted them instead and because our account with them has never really defaulted (but we have only managed to pay the minimum for ages) that the IVA would be rejected.

This call really unsettled us because after reading all the posts on the forum we've never heard of this type of approach.

The one thing I didn't believe her in was our IP Company - they are very reputable and certainly not trying to rip us off - she tried to make me believe that this was some sort of scam.
 
 

Julie

User avatar
Posts: 9503
Joined: Thu Feb 14, 2008 10:56 pm
Location: United Kingdom

Post by Julie » Thu Dec 24, 2009 11:56 am
As far as I'm aware MBNA do not have IP's. I have looked on their website and they direct you to CCCS if you're having difficulty.

I remember how distressing the calls can be, but please be assured she has no say over your IVA.

I really wish she hadn't upset you like this, its not bleeping fair! Try to stay strong, its not long until your meeting.

Sending you lots of hugs xx
 
 

thefsg

User avatar
Posts: 182
Joined: Sun Jan 04, 2009 2:33 pm
Location:

Post by thefsg » Thu Dec 24, 2009 11:56 am
What proportion of your total debt is owed to MBNA? They didn't even bother to vote at my IVA despite endless chasing and threats from them before.
Debt problems, what debt problems? I'm not in De Thames, I'm in De Nile.
 
 

flumpy dog

User avatar
Posts: 2484
Joined: Sun Oct 19, 2008 7:57 am
Location:

Post by flumpy dog » Thu Dec 24, 2009 11:56 am
simbel-all mbna could have done was arranged a debt repayment plan for you-that way they get more money quick-theyre impatient that why hun-trust me ignore the calls-theyre talking phooey and your company are dealing with it-again theyre calling cos theyre getting despeate and will say all kinds of junk
IGNORE them enjoy tomrrow and this is coming from miss jelly worryhead-ask the others !!! i was a total flump last year but i got through and you will be posting your good news next week so mbna can take a hike-theyre not gonna ruin your xmas hun xx we wont let them luv fd xxx
Last edited by flumpy dog on Thu Dec 24, 2009 11:58 am, edited 1 time in total.
 
 

Simbel

User avatar
Posts: 348
Joined: Mon Oct 26, 2009 1:20 pm
Location: United Kingdom

Post by Simbel » Thu Dec 24, 2009 12:06 pm
Thefsg - my husband and I have interlocking IVA proposals and MBNA have a big percentage (I would say 20 to 25%).

As I said I didn't for one minute believe what she said about our IP Company - they have been great to us - and they are very reputable, but she made me very worried with the comment about the fact that we hadn't defaulted before that the IVA's would be rejected and that this would be the overall stance taken by all the Creditors involved. That's what has left me worried.

I'm going to do what everyone is saying and not answer the phone anymore for today and try and get back to an even keel - after all the Children are still expecting a Christmas!
 
 

Julie

User avatar
Posts: 9503
Joined: Thu Feb 14, 2008 10:56 pm
Location: United Kingdom

Post by Julie » Thu Dec 24, 2009 12:09 pm
Simbel - the majority of people do not default until proposing an IVA.So she really does not know what she's talking about.

I hope the children enjoy their special day and are not too excited [:)] xx
 
 

flumpy dog

User avatar
Posts: 2484
Joined: Sun Oct 19, 2008 7:57 am
Location:

Post by flumpy dog » Thu Dec 24, 2009 12:13 pm
simbel sweetie
she must have a bucket under her desk for the amount of bile she is spewing-what a lovely thought [:D]

shes talking a load of pigeon poo

mute the phone and use mobile or ring family from house phone then click it off

you enjoy your xmas with your kids hun-dont let mbna ruin it-by next week it will all be over xxxxxxxxxxxxxxxx
 
 

kallis3

User avatar
Forum Expert
Posts: 77176
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom

Post by kallis3 » Thu Dec 24, 2009 12:15 pm
Ignore the call Simbel - MBNA do not have their own IP's, she is just trying to scare you. Don't let her get to you.

She has no bearing at all on the voting for your IVA and MBNA are usually very supportive.

A lot of people don't default at all before their IVA's so that's nothing unusual.

I hope she's happy now that she's upset your day.

We're here to send you a virtual hug though - ))))HUG((((

Enjoy Christmas and forget about her!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Simbel

User avatar
Posts: 348
Joined: Mon Oct 26, 2009 1:20 pm
Location: United Kingdom

Post by Simbel » Thu Dec 24, 2009 12:16 pm
Thanks everyone - hugs back to you all.

Hope everyone has a lovely Christmas, x x
 
 

angelrainbow

User avatar
Posts: 1104
Joined: Fri Aug 01, 2008 7:26 pm
Location: United Kingdom

Post by angelrainbow » Thu Dec 24, 2009 12:20 pm
All utter rubbish - please, please don't let this call upset you any more. Call centre staff haven't a clue! We still got calls from creditors' call centres after IVA acceptance (can take a little while for them to stop) with them denying all knowledge of the IVA..even afer they voted yes!

All the very best of luck for the 30th - if you didn't have a good case your IP wouldn't be putting it forward! Just try and remember that. xxx
Completion Certificate received September 2012.
36 posts Page 1 of 3
Return to “Ask IVA Forum and Industry experts”