A few questions for you lot.
I have just had a creditors meeting (6weeks ago). So I sent my income expenditure, wage slips and bank statements in. I have come down stairs this morning to find a letter asking for more wage slips and bankstatments. So I phoned them to ask why. They said that they now want to do quarterly reviews. I am about to enter my 3rd year of this and I have always had anual reviews. Is this normal???
The next thing is how do I change the company that I deal with for my IVA?? I feel that since my group changed hands the level of my service has deminished. I wrote a letter to the senior manager stating this. Yet last week when I had to phone them the guy on the other end of the phone was questioning the way that I had spent my money to put me in an IVA. Who is he to question this.He's not a practioner, just joe blogs in an office. He also said well I don't have a sky package why should you. Would it be possible to only deal with my IP from now on? Has I dont feel like I should have to defend my spending in the past with people like this. By the way the company in question is Tenon group.
I don't know about the review side but with regards to your second enquiry you cannot change your IVA Company as far as I am aware. The only way I suppose you might be able to is to cancel your payments and once you miss 3 payments the IVA would fail, but I would not recommend it as other IVA Companies would not look on it to favourably if you went for another.
Just speak to your IP direct in future (can get there details from www.insolvency.gov.uk) and skip the monkeys!!!
Best of Luck
Ray
Last edited by rayb on Thu Oct 23, 2008 4:00 pm, edited 1 time in total.
It is near impossible to change your IVA company. I think it would have to go through the courts and would possibly cost you.
I would speak to your IP, and I would complain about the person in the office who spoke to you like that. They should not be doing that at all.
If your company has changed hands, that is possibly why they are now asking for quarterly reviews.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
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But when I signed up for this I was told (more importantly signed for anual). Don't get me wrong I have nothing to hide. Its just I have other things in my life than dealing with this every 3/4 months.
You need to check your original proposals and the chairman's report from your first creditors' meeting. It may be that the Supervisor of your IVA was supposed to conduct quarterly reviews from the outset. It could be that if your Supervisor has changed company or your case has been transfered to a new Supervisor, the staff there are following the procedure they are used to as a matter of best practice.
It is the Insolvency Practitioner who is appointed as the Supervisor of your IVA not the company. Unfortunately the only way you could change the Supervisor is by an application to Court. This could be expensive and you would probably have to attend the hearing, where the Court may or may not decide to appoint someone else.
If you are unhappy with the way you are being treated, you should write a letter of complaint to your Supervisor (his or her name should be on the paperwork which is sent to you), to which he should respond within 5 working days. I would also be tempted to ask if you could have a different case officer. If you do not get a satisfactory answer, you should then refer the matter to his or her recognised professional body.
Kind regards, Elizabeth Pywowarczuk, Insolvency Practitioner.
If you would like me to advise you about an IVA and if appropriate propose one for you, please visit my website at www.liberta.uk.com
Why not just call your IP to express your concerns about the discussion with their member of staff. IPs should always be accessible for their clients, and need to take responsibility for the actions of their staff.
Changing your Supervisor on grounds that you are not happy with the service is simply not an option which is going to be taken seriously in Court, and you would be well advised away from tht proposed course of action.
Personally, I do not feel it is too onerous for you to send in your wage-slips every three months - this is something that we request as a matter of practice in my firm, and at least it will avoid any nasty suprises at the end of the year if you do have to pay over any monies.
May I ask which firm you were with and which firm you have been transferred to?
Tenon Group. The problem has been they have moved the goal posts. If when we signed up quarter reviews where asked for then fine. As I said I have nothing to hide. Just getting dishearted with this company. I have just drafted an email to my IP stating my discontent with how we are getting spoken too. I would rather deal direct with her from now on and not speek tp them fools again.
You have the absolute right to deal with your IP directly, and she ought to be personally dealing with a complaint against her firm. I do expect this to get sorted for you, and then you will have a better undertanding of their expectations of you into the future.
Elizabeth Pywowarczuk advice is spot on (welcome Liz to the Forum).
The onus is on the debtor to advise his/her Supervisor of any changes in income (bonus or wage increase)- normally practitioners will do yearly reviews - my firm adopts that as asking every 3 months is expensive and the fees we charge are relatively low. I can see Melanie's point though - no surprises if an annual review indicated that the debtor did not disclose any increase in earnings.
Last edited by David Mond on Fri Oct 24, 2008 12:16 am, edited 1 time in total.
Regards, David Mond, Insolvency Practitioner for over 46 years. Personal Insolvency Practitioner of the year 2012, Personal Insolvency Practitioner of the year finalist 2013 & 2014 awarded by Insolvency & Rescue Magazine and 2015 finalist for Personal Insolvency Firm of the Year.
We don't charge any extra for the quarterly reviews - we just find that it helps our clients to self-monitor in a better fashion, and provides us with more timely information and time to deal with any mishaps along the way.
