FFS now paid so what's the hold up with my IP

[hazel.k]

Ive just spoken to someone at DFD and asked why I haven't received confirmation that my monies have been received yet. She checked the their records and they received the money into my account on 3 September. However, this money has not been picked up yet by the "closure team" and it was after all only 2 weeks since they received it and they were also extremely busy with other customers!

I was told again that I would have to wait up to 3 months to receive my certificate of completion as some of my creditors still hadn't put in the actual figure I owed to them as opposed to the figure I supplied on my original statement. Apparently they are now giving those creditors 21 days to reply to their letter. However, as the closure department haven't got to my case yet, they haven't sent out letters to the creditors and probably won't get to it now until sometime next week.

I asked why this could not have been done previously and was told that they had tried to contact them before but they got no response so what makes them think they will get a response now? I thought this was what I was paying all the fees for.

I know I sound like I am making a big issue out of this but I have had nothing but problems from the outset with DFD and I just want it resolved once and for all.

[MelanieGiles]

Assume you mean 3 August???

All IP's are really busy at the moment. There are a lot of changes we are having to react to which are detracting a little from our work, however I feel that three months is a long rime to wait for your case to be closed if you have paid the monies over.

And really the creditor claims should al have been agreed before they put a variation proposal in front of creditors - as how on earth could they guarantee the dividend to be paid. Creditors do sometimes take time before submitting their claims, but I would try and press your IP for a firm date for closure and make sure they stick to it where possible.

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

For further details contact me at http://www.melaniegiles.com and view my IVA blog at: http://melaniegiles.blogs.iva.co.uk

[catullus]

Hello Hazel

This can be a real problem for IP's and I've posted on a Sadsack thread this morning an explanation of the rules on creditors claiming.

One can only hope that creditors will get off their backsides when they read from a supervisor that he is in position to declare a dividend, and that they will be excluded from payment if they don't submit a claim. Very often that does work and, in addition the supervisor's team should be getting on the phone to accelerate the procedure.

As to it taking more than two weeks for the closure team to start working on your case because they are too busy? mmmm

[Adam Davies]

Hazel
My F+F took three months from the time my IP received the funds.
Constant calls was met with the usual,"we will be dealing with it soon but we have got upto three months you know".
Another customer satisfaction winning quote !!
Keep at them.....they,ll soon get fed up with you and do something about it.
Regards

Andy Davie
IVA.co.uk Spokesperson

About me:
http://www.iva.co.uk/andy_davie_profile.asp

IVA Helpline: 0800 197 4838
http://www.iva.co.uk/iva_helpline.asp

[hazel.k]

Thanks guys for your replies. I shall wait a bit more patiently now!

Hazel