I would agree with most of what has been said on this thread. I would go slightly further than Michael in estimating that 80% plus of enquiries received do not turn out to be cases where professional help is needed, or more specifically, commercial professional help, but whatever the actual percentages are, the point remains the same.
As for training, well I personally would still say that there is no substitute for life experience if you wish to follow a path in providing debt solutions, however it is not an absolute pre requesite. On the job training is provided by a lot of debt resolution firms, thereby avoiding the need for paying for training, but if you do have some experience already, maybe voluntary as suggested, then you are in a stronger position obviously when it comes to looking for work. When I started out (during the war, as Uncle Albert would say!!) I had no experience in this field at all, although I had worked as a manger for a loan company so I wasn't completely green, I learnt on the job as I went along. It isn't a bad idea to look at maybe an admin role, if you are suited to it, and if you have an aptitude for actual one to one advice then it will certainly be picked up on very quickly by any firm worth its salt.
Be aware,though, that not everyone is cut out for this line of work, but if you are then I can safely say you won't regret it.
Regards.