Hi Terry . Maybe you were unlucky. My company gave me the full sp on dmp (which I instantly discounted), br ( again, pretty quickly discounted by me) and IVA. They followed this up with an information pack, again detailing the options.
At the end of the day, all of these companies are commercial concerns and need to be paid for ( even the NHS gets our money through taxes and NI .... nothing is free). Yes, as with all industries, there are some bad apples and some are also more, shall we say, "focused" on the creditor than others ..... this is where research pays off
As oft advised on here, if considering a debt solution, speak to several companies ( as many as it takes to make you feel confident in your choice) and explore all options, ask questions and don't be bullied into anything unrealistic --- in fact don't be bullied, full stop!
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014