Hi Ida
Its Karen, I work for Payplan and am keen to find a resolution to the situation.
Can you tell me who your case officer is so that I can locate you.
Thank you

Hi Locko
In order for me to look into this for you and go through all of the expenditure guidelines with you, I would need you to call the office and request to speak to myself.
I will then review your case fully for you and see what we can do to get you through the IVA comfortably.

When you ring the office, as it will be a different department, ask to speak to Kazz in Client Support and they should transfer you to me straight away.
I am keen to resolve this problem like I resolved plynch2002.
Thank you

If you just ask for Karen, whoever answers should transfer you to me.
I would need to review your case fully to give you best advise.

Hi Sorry to hear that you are having problems with the creditors. Have you had an explanation from your case officer as to why the paperwork hasnt been completed as yet? If so or not, or you would like to have a chat with myself about this to resolve the situation, please call the office and request...

Congratulations with the baby news. You need to speak to your IP with regards to what solutions they have for you, perhaps a payment break whilst your wife is on maternity leave. Ideally, give them a call and have a chat with them and let them know your fears. They should be able to advise you the b...

Hi
Unfortunately the creditors request a full household income and expenditure for all clients looking at an IVA.
This is just to ensure that any one person isnt paying more than their share of the household bills.
It doesnt mean that you are part of the IVA too.

Hi, I dont really understand what or why Northern Rock are looking at this. Have you had a talk with your case officer who is dealing with your case regarding this? If you have, or would like to have a chat with myself, please call the office tomorrow and request to speak to me, so that we can see w...

Hi, the above posts are correct. The creditors request a full household income and expenditure for an IVA, this is just to ensure that one member of the house isnt contributing more than their fair share to the bills. It wont involve you into the IVA, just to clarify the expenditures put in the prop...

If you inform your IP now, it will meam that all of the paperwork needs to be completed again. However, if your meeting hasnt been approved or set as yet, this would only mean changing the income and expenditure and also the payment plan. This shouldnt take too long, if the date has been set, it may...

Sorry to hear about your flat mate moving out, it is obviously causing you some distress.
As everybodys IVAs are different, I would be grateful (as I work for Payplan) for you to call the office and request to speak to myself so that your situation can be discussed in more detail.

Hiya
So glad the meeting was approved, sorry I haven't spoken to you since.
The hard work by you paid off.
So pleased

Hiya
Sorry to hear you have been having problems and not being able to get through to speak to someone, please can you call the office and request to speak to Karen.
I will then endeavour to get the problem resolved for you.
Thanks

Hi Sharon
Thats fine, I'm glad we managed to sort it out, and hopefully that will be the end of the problem with Lloyds.
If you have any future queries or questions, please don't hesitate to contact me directly again.
Thank you

Hiya
I am in the office until 3.30pm, if you just ask for Karen, whoever answers the phone, will be able to transfer you through to me