That sounds horrendous!
Yes - exactly the same here with regards to annual review and had the same thing on my report - that my I&E not received despite me sending it on time.
Annual review due in August (60 months in) and have heard nothing from them.

Yes they are. I finally had this back from them but I have no idea what it means. I was never short of payments and always paid the correct amount throughout my IVA. As per your chairmans report your Iva was approved on 60months. As You had 3 payment breaks and 2 additional pays( (may 2019 there was...

I’m having the exact same issue with Ebengate. My agreement was 60 months. I’m at 60 months now. I took 3 payment breaks over 5 years so expected to see and extension of 3 months. I have now been told it is 67 months. Called, emailed and am getting nowhere. I have missed no other payments apart from...