I tried that, waiting for their response. Thanks for the help.

Thank you for your response, Foggy. I've tried all my contact with Vanguard, the phonecalls on all numbers I have contacted with Vanguard are now taken by Ebenegate, the emails are all sent back as undelivered. Unfortunately at this point it seems I have no way to contact to my IP. The best I think ...

Hi, I have just found your post. I have a same issue with Ebenegate about the monthly threshold. Did you manage to clear this with them? I also have my letter from Vanguard with higher threshold, though Ebenegate claims they have all the info provided from Vanguard. So confusing. I thought I send it...

Hi All, My IVA was transferred to a new company (Vanguard to Ebenegate). Having a phonecall with the new company it turned out that the amount of my monthly threshold is less than it is in my annual review letter last year. Ebenegate claims that Vanguard gave them all the info. I tried to contact wi...