Hi, I made a complaint to IPA back in December but I am still waiting for the outcome. The last update I had was last month and they were having to write again to clarify how they had come up with the figures they had. My extra year of payments for the equity release will finish this November so I'v...

<t>Hi I’m looking for some advice regarding my Aperture IVA. I completed 5 years in Nov and have challenged Aperture on their method for calculating equity release as this is different to the examples provided when I initially took out the IVA. I am not happy to pay an extra year for equity when on ...

Hi, I finally received a response from the complaints supervisor today and unfortunately they are not backing down on the extra year. I have made a complaint via the government gateway now but I’m so fed up with it all and not holding out much hope.

My husband and I have interlocking IVA’s with aperture, originally Grant Thornton and are approaching month 54. Our equity release clause in our proposal clearly states we can remortgage up to 85% LTV. I have interpreted this as our 15% equity is safe. Is this correct? We spoke to them over the pho...

Hi all I had a call from my case manager today after my equity review appeal. They have said that I do not have to re mortgage my property due to there not being enough loan to value equity however will have to do a 6th year of paying £400 per month due to my property equity being 11K. I explained t...

I have called back to explain that I’m not happy with their method of calculations and they guy on the phone seemed to agree me that the original method should be used. The file has now been passed on to a manager for an equity review appeal. My final 5 year payment should be 1st November, it’s horr...

Hi this is their method of calculations Valuation £180,000 Less mortgage £147,023 Less selling costs 3.5% £6300 Equity available £26,676 Less partner share £13,388 Available equity £13,338 Less 15% £2000 85% of client interest £11,337 Clearly different to the method used when I took out the IVA with...

Hi thank you all for your help to date. This morning I have received an email with the method of calculations on how they have estimated I owe £11333 for my share of equity release. This is correct they stated and has been checked at senior level. I took my Iva under 2012 protocol and working out th...

Hi Foggy

Thank you fro your response. Yes the property is in joint names and only me in the iva. I also worked it out to be 3k worth of equity so under the 5k equity clause. I have asked for their calculations to be confirmed in writing. Wish me luck!

<t>Hi there I am coming to the end of my 5 year IVA with Aperture my final payment due 1st November. I have the 6 year equity release clause so provided valuation and redemption figures back in July. I haven't heard anything back from this so called today to be told as I do have equity my case has b...