I got told off who I am with it is closed but when I phoned step change for advice they said it was still active

They should have closed it when they said not early

It does not matter why I missed a payment I will sort it out when I get the paper work that I need

No because their did not get a payment from last year I will just sort it out when the paper work comes

They are going from the 6th of the date of the letter but it failed on the 10th that is only 4 days not 7

I have missed more than three payments but what I said is why did they fail it 2 days early

I am with aperture I phoned step change to get some advice

The best of it is I am not with step change

Because I have missed payments but I was willin to sort it out but no it failed two days before it was suppose to ]

Ok thanks for your help hopefully I get it sorted out now

To sort my iva account out before they take legal action but it failed yesturday and step change need to certificate saying it has ended and the list of my creditors

They sent me a letter stating there was 7 day to sort my account out with them and I phoned them today twice and they have closed it but got it touch with step change and they said it is still active so what do I do abut it please

Can I put a complaint in if I am not happy with what I have been told