Because I have missed payments but I was willin to sort it out but no it failed two days before it was suppose to ] Stepchange's call handler and staff have become quite poor with their customer service skills lately. Most are insensitive and show no empathy what so ever. So not surprised about how...

Many thanks. Will call them again next week. I sometimes suffer from "phoning customer service" induced anxiety.

Hi all, newly registered but been reading the forum past few months. This site is godsent to many for sure. I started my IVA April 2012, made my final payment last July. Been waiting for CC, so called up provider to enquire. They said one of the banks (my biggest creditor) returned their payment. Wo...