My last scheduled payment with them was 1st of July 19, phoned them every month for progress update received scripted response every time that it can take 3-6 months to complete, then towards the end of November they requested a random spread of payslips in addition to the requested payslips provide...

Thanks Jasmin.75,

Hopefully I will receive a similar email sometime this year once I've raised sufficient funds to cover the final payment.

Hello Jasmin.75 is this the actual completion certificate or just an email confirming its on it's way. As we know Aperture are not to be trusted with anything!

Good Luck! They didn't even start my review until the last couple of weeks in November nearly 5 months after making last scheduled payment at the beginning of July then requested further payslips on top of the ones I provided for the final review, then 1 month later after many phone calls wanting to...

It's due to overtime worked I would say in the last 12 months but they also asked for a payslip from August 2018 and a payslip from the end of July 19 even though my last scheduled payment was the 1st of July 19. I haven't spoke to them yet as I'm trying to raise the funds because this has already g...

What are my options I don't have £1845 sitting in my bank account to pay them in one lump sum and I really don't want this to drag on any further than it already has, thought I would ask on here first before trying to contact them on the phone because A. it can take ages to get through and B. after ...

Thank you for the info, complaint sent see if anything comes from it

Is there an email address to contact my IP Sabrina Mcgurk as I wish to send a complaint directly to her because I have no faith in Aperture acting upon the complaint I've sent them.
Cheers

Thanks for the messages of support but it really doesn't feel like I'm at the end because of my past dealings with Aperture and there incompetence I just know this is going to drag on for sometime yet, after what I was told today by them I'll be lucky to see a completion certificate before June 2020!

*allowed

Thanks for the reply, the stress and worry of entering into an IVA pales into insignificance when compared to the frustration and heart ache having to deal with Aperture they are a truly horrendous company to deal with and really shouldn't be asked to trade!

I have just climbed down off my ceiling having finished my phone conversation/rant with Aperture, they still can't tell me the outcome of my final review and confirmed it only started in November when they requested the additional payslips when I asked why its taking over 4 months to start the revie...

<t>When should the clock start ticking for the completion certificate? Made last scheduled payment on 1st of July 19, submitted payslips for final review a couple of days later now Aperture are telling me in December that my final review only started in November after they requested some additional ...

Aperture really need to be investigated and closed down they have been getting away with shocking or non existent customer service for far too long, if they tell me that I will have to wait another 6 months from whenever I finally get my final report I will go through the roof with rage I have alrea...

It was my 84th in my case, I had a 12 month extension due to not being able to get a mortgage for the equity release however due to no one from aperture bothering to contact me 6 months from the end of my final year requesting this I then had a series of cockups from them where they actually told me...