I have been told by GT customer service to put the complaint FAO Paul Madden. No idea who in GT this is or what will happen now or how long...

If no luck I will go through the new Insolvency Service gateway.

I have every email saved they have sent me as evidence.

I started my IVA in May 2007 and also have not yet got my closure documents. I was also moved to GT and are now at their mercy. I have been in contact with them almost every month since my last payment and every time the date moves for my closure. 15 months on and I have had enough so have written a...

hi thanks yes from what I have read it does seem to be a common theme with them.

I am submitting an internal complaint now and then one to the insolvancey service if I do not get a good response.

how long can this drag on ... 16 months, 24 months .....???

Hopefully someone can help, I made my last payment May 2012 and have had numerous email exchanges with GT over the past 15 months and every time I asked about my closure documents I get, these will be with you in four weeks, then nothing, then three weeks then two to three etc... and on it goes on. ...