Without question, that is the most succinct, dignified & heartfelt (borne out of experience) piece of prose I've seen written on this subject. Thank you Foggy for putting into words what I and My Wife are struggling to even vocalise at this time. All the efforts of posters, professional and client a...

I'm afraid to say that in all other professions, The Law, Accountancy, Medicine, Teaching et al, and almost all the craft trades, where continuous and often disruptive on-going developmental legislation is prevalent, these professionals seem to be able to manage and implement change far more effecti...

Again I find myself agreeing with the nuances of Foggy's thread. I am in the process of drawing to the CAB's attention at senior levels (our referrer) just what the realities are of placing their vulnerable clients with these agencies. I believe, rather than a crusade-like expression of antipathy, i...

I think Jules raises a number of important points, which I'd like to personally expand on. It is possible to dismiss Counsel at any stage of legal proceedings, why not IP's? I would have thought that the £7000 we have paid in fees entitles us to a minimum level of service. If our perceptions lead us...

We're in a similar position to the OP, perhaps we can share commiserations? Here's the rub... 2 year arrangement, extended by 6 months, end date 21st may 2013. 30 payments made, lump sum of £42,586 paid to GT 8th May as clearly stated in two annual reports - total monies held by GT in this arrangeme...

Quick follow up - a somewhat expansive e-mail setting out our concerns sent to Karol this afternoon. I'll post any appropriate results that may make a positive contribution to this community.

Best wishes to all.

I'll be sure to follow up here with the results of our dialogue with Karol.

Thank you Melanie for your reassurance and optimism.

Paul.

Thank you Melanie, I again appreciate the candour. We intend to follow the line of contacting Karol - both to expedite our creditors receipt of their full monies in good time, and secondly so that we can get on with the rest of our lives in the sure and certain knowledge that we have morally dischar...

Thank you Foggy, I think you've got right to the crux of the matter - We intend to email Karol Wilson using the method you've described. I know it's not really useful to "tar everyone with the same brush" in any complex organisation such as GT, but the customer services dept leaves an enormous amoun...

Good evening. Another GT question I'm afraid. Long story short: 2 year stepped IVA - extended by 6 months. All payments made (30) . Specified lump sum payment (over £42K) made as 100p/£ dividend in the first week of May this year. Despite numerous appeals to GT Customer Services we can not seem to...