Search found 16 matches

Search found 16 matches Page 1 of 2
by jktapner
Thu Dec 27, 2018 8:25 pm
Forum: Ask IVA Forum and Industry experts
Topic: IVA complaint
Replies: 16
Views: 7120

I can live in hope. But I think you might be right again.
All I want to know is do I have anymore reviews or not, as I have an email saying not but my last review saying I do. I am confused and like to know what's happening. Please reply soon Freeman Jones.
by jktapner
Thu Dec 27, 2018 12:39 pm
Forum: Ask IVA Forum and Industry experts
Topic: IVA complaint
Replies: 16
Views: 7120

I am hoping that I get a reply from Freeman Jones before the year ends.
by jktapner
Mon Dec 24, 2018 7:24 pm
Forum: Ask IVA Forum and Industry experts
Topic: IVA complaint
Replies: 16
Views: 7120

This is about normal for Freeman Jones. What a happy Christmas my family will be having.
by jktapner
Mon Dec 24, 2018 10:44 am
Forum: Ask IVA Forum and Industry experts
Topic: IVA complaint
Replies: 16
Views: 7120

Yet again no response from Freeman Jones about the confusion on my IVA. They have emailed one answer and then in a review with the opposite. Any help would be welcome over the festive season. Again I have waited the normal 12 day's with no response from Freeman Jones and an email from me nearly ever...
by jktapner
Wed Oct 24, 2018 5:58 pm
Forum: Ask IVA Forum and Industry experts
Topic: IVA complaint
Replies: 16
Views: 7120

I have just had an email from Freeman Jones shame it's taken over a month and strange that my review was moved to September and and in October with an outcome in December.

Joel
by jktapner
Wed Oct 24, 2018 4:58 pm
Forum: Ask IVA Forum and Industry experts
Topic: IVA complaint
Replies: 16
Views: 7120

Hi jktapner, I am sorry if we've confused you about this. As your extension is in lieu of equity in your property we don't need you to provide proof of income any more and we won't do our regular income reviews. However (and this is where the confusion my have arisen), if you have any outstanding i...
by jktapner
Wed Oct 24, 2018 3:51 pm
Forum: Ask IVA Forum and Industry experts
Topic: IVA complaint
Replies: 16
Views: 7120

Hi jktapner, I am sorry if we've confused you about this. As your extension is in lieu of equity in your property we don't need you to provide proof of income any more and we won't do our regular income reviews. However (and this is where the confusion my have arisen), if you have any outstanding i...
by jktapner
Wed Oct 24, 2018 3:45 pm
Forum: Ask IVA Forum and Industry experts
Topic: IVA complaint
Replies: 16
Views: 7120

Normally the fifth year would be reviewed. Perhaps this is where the confusion has arisen. I presume the 6th year is an extension due to the equity levels in your property and that you have already determined it applies in your case? Hi Lisa you are right and we agreed to the 7th year. This is our ...
by jktapner
Tue Oct 23, 2018 6:02 pm
Forum: Ask IVA Forum and Industry experts
Topic: IVA complaint
Replies: 16
Views: 7120

My IVA is with Freeman Jones. We have had our creditors meeting and we are now going into the final year. I have been told the extra year will be the same payment throughout and no more reviews. I have also been told by Freeman Jones I will need to submit 6 monthly reviews. Which is it? I emailed th...
by jktapner
Mon Feb 10, 2014 5:15 pm
Forum: Ask IVA Forum and Industry experts
Topic: Freeman Jones bank charges.
Replies: 5
Views: 1317

Thank you Sally.
I do have to say that Freeman Jones have always processed everything through and listen to me.
It just like other I was worried about what happens and did not know where to turn out of work outs.
by jktapner
Mon Feb 10, 2014 3:08 pm
Forum: Disputes and IVA Mediation
Topic: Freeman Jones complaint resolved
Replies: 164
Views: 87474

Thank you Sally.
I do have to say that Freeman Jones have always processed everything through and listen to me.
It just like other I was worried about what happens and did not know where to turn out of work outs.
by jktapner
Sun Feb 09, 2014 1:29 pm
Forum: Ask IVA Forum and Industry experts
Topic: Freeman Jones bank charges.
Replies: 5
Views: 1317

The IVA does not have upfront fees.
It was the normal monthly payment.
I was informed that the second payment after my review will be at the lower amount.
I have never looked into the direct debit guarantee.
What I do want is to know why the wrong amount was taken.
by jktapner
Sun Feb 09, 2014 11:00 am
Forum: Ask IVA Forum and Industry experts
Topic: Freeman Jones bank charges.
Replies: 5
Views: 1317

Hello, I need help and info.... My second IVA payment has come out. Long story short. I sent in all over all the documents and more via email and some via post before the end of my first review. I was then told my first payment would be the highest payment and the difference would be refunded. The s...
by jktapner
Sat Feb 08, 2014 10:23 am
Forum: Disputes and IVA Mediation
Topic: Freeman Jones complaint resolved
Replies: 164
Views: 87474

I would look at Freeman Jones website. But I want to make my feelings clear to other people and what service they might receive.
by jktapner
Sat Feb 08, 2014 10:20 am
Forum: Disputes and IVA Mediation
Topic: Freeman Jones complaint resolved
Replies: 164
Views: 87474

I want to know how to make a formal complaint about my IVA company. Just so happens this discussion form is about them.
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