Thank you everyone. I feel I've been pushed from pillar to post with DFD when they do eventually communicate with me! One minute I'm told the PPI and VAT are resolved, then they start bringing them up again when I ask how long it's going to take to receive my certificate. It's beyond frustrating. I ...

Excellent thanks everyone for your advice and support, I'll keep on at them!

My final payment on my IVA with Debt Free Direct was taken in June 2012...I'm still battling to get my completion certificate. I've had huge problems getting any kind of contact from them - least not without waiting for weeks before receiving a response. Initially they said PPI was causing the hold ...