Hi Flamingate, We can accept you payments on a fortnightly basis so that you can budget accordingly and make payments when you receive benefits. Very often on Income and Expenditure statements the figures will be shown as monthly (in which case it will be calculated thus: amount x 26 = Y then /12). ...

Hi All, Our IP has asked me to state: "Supervisors can only act on the facts of a case supported by evidence and that in certain circumstances creditors want to see some of the evidence on which decisions are made." Looking through the notes of the case, I can see that we (the Case Officer) have req...

Hi Steven, Thank you for posting your queries. You can contact the client support department (whom you would have dealt with throughout your IVA). Even if you have completed we would still consider you a valued customer and be happy to help. I hope that helps, but if you have any further questions o...

Hi Ian.01, Please can I ask that you contact me with the details of your case (including relevant contact information and your Payplan reference details) so that I can begin to furnish the correct department and personnel here at Payplan with the information. My e-mail address is: samuel.jepson@payp...

Hi pavel33,

If you have made a formal complaint it will be passed directly to our compliance department who will investigate it for you.

Should you require any further information or progress (with the complaint) in the mean time I would urge you to contact your Case Officer.

Hi brokebryn,

Thank you for your comments and a hearty congratulations to you.
I will pass on your praise to the IVA department.

Good luck for all your future endeavors!
(Did I spot you were going to treat yourself to a strat? - V. jealous!!)

Hi Claire.23, Welcome to the forum. Thank you for taking the time to raise your queries. As others have said it is always best to communicate any issues that you may be experiencing with your Case Officer (be that budgeting queries or anything else). Your Case Officer will be able to assist you or s...

Hi country girl,

Thank you for taking the time to post your queries and to highlight your concerns.

I would ask that you e-mail me with further details of your concerns and your contact information and I can begin to look into this for you.

my e-mail address is : samuel.jepson@payplan.com

Hi DIPPY, Payplan cannot specifically advise on what to offer for a Full and Final settlement of your IVA. We help present your offer to your creditors, but it is they who ultimately vote on this and the circumstances surrounding it - therefore we are unable to make any promises/guarantees about the...

Hi mab,

I have previously tried to reach you on other forum posts/topics but have not heard anything yet.
Please can you e-mail me details of your case (including your contact details) and I will ensure this is looked into as a matter of urgency.

My e-mail address is: samuel.jepson@payplan.com

Hi SuperGert, Apologies for the delay in responding to you, I have been out of the office on leave. Thank you for your query. I'm afraid I don't know the reason off the top of my head, but I am more than willing to look into this for you. Please can you e-mail me your details (including contact deta...

Hi mab, Apologies for the delay in responding to you, I have been out of the office on leave. Thank you for raising your concerns, and queries. Please can you e-mail me details of your case (including your contact details) and I will ensure this is looked into as a matter of urgency. My e-mail addre...

Hi J1miffy, Welcome to the forum. An IVA is meant to be an affordable solution to pay back a proportion of your unsecured debts. At Payplan we go through your budget (some have called this an I&E – income and expenditure) in consultation with you several times to ensure it is correct and manageable ...

Hi Barnseyp,

Welcome to the forum. Thank you for raising your concerns, and queries.

Please can you e-mail me details of your case (including your contact details) and I will ensure this is looked into as a matter of urgency.

My e-mail address is: samuel.jepson@payplan.com

Hi Sensible77,

My e-mail address should be displayed in the signature text underneath any comments that I make. In case for some reason it doesn't show, it is: samuel.jepson@payplan.com