I'm exactly in the same boat. Been e-mailing them fortnightly and I keep getting the same automated response about the same issues (VAT and PPI). I call them, get put on hold and get told off a customer service member than no one can directly deal with my account and that they will call me back (whi...

Hi All, I'm also in the same situation with Grant Thornton. I paid off my IVA in Jan 2012 and still no certificate or any signs of it coming. They blamed it on the VAT issue with the recent government changes but that got resolved in Aug 2012, then I'm informed it's compulsory to do the full PPI che...