Ok, thanks for that Melanie. I will get in touch with the credit reference agencies. I assumed that they sent the completion report (was not a certificate but report)to the credit reference agencies but i stand corrected!

Hi CS2012, hope when you get back that you have received your completion Report. I would advise you to write a HOT email as talking to someone does not make a difference [:(!]. Alternatively, try your IP first. The Debt People have been very incompetent and they did not even tell me if I had to info...

Thanks Melanie. I think DEMSA had a lot to do with it but I am thankful my IP sorted it out.[:D]

Thanks KM1512, good luck with your future too. Helena.hs hope you resolve your issue soon. I assumed that the Debt people sent a copy of the completion report to the credit agencies. I now need to get in touch with Experian etc to see what is the best possible action to take so my credit record can ...

Hi CS2012 and Dipsy, I am pleased to say that my completion report was sent to me over a week ago now and I am just pleased that the issue has been sorted out. CS2012, I would advise you to get in touch with the Debt people by email and explain your frustrations as calling them was fruitless. Explai...

Thank you both. I will be relieved when it arrives!

Thanks Colin, I wonder why yours was completed so quickily. I had a phone call from the Debt people today (Think that was because DEMSA had contacted them) and they have issued a completion report which should be on it's way to me.I spoke to Stephen(who was very nice and professional) who said that ...

Thanks Kelly, I am keeping my fingers crossed and hope that they can sort it out. I will keep the forum posted.

Thanks Melanie,I appreciate the advice. Thanks also Helena, DEMSA has been in touch and are now dealing with it. I will update the forum of the outcome so that if I have a positive outcome others can go down the same route. Thanks for all the advice as I felt that I have not been getting anywhere si...

Thank you Helena.S. I emailed DEMSA last night and I am waiting to hear. I will contact them by phone if I have not heard by the end of the week.I totally agree that this VAT issue and telling the clients that next month and next month for completion reports is unacceptable. I will also be contactin...

Stephen has not offered to sort anything out for me specifically as he posted 6th June. Unless I have missed a post. He offered advice on complaints in relation to not having any communication with the company. That is how I understood it. I will be contacting them in writing then see what next cour...

Stephen has not offered to sort anything out for me specifically as he posted 6th June. Unless I have missed a post. He offered advice on complaints in relation to not having any communication with the company. That is how I understood it. I will be contacting them in writing then see what next cour...

Thanks for the response but I feel the internal procedeure will not make a difference to the issue of completion but it may make a difference to the huge number of people who were not made aware of the VAT issue after their last payments. I had to contact the Debt People myself and was then given th...

I am very frustrated with the Debt people, I will be emailing them with regards to stephen Quinn's post dated 6th June 2012 to see if it makes a difference. I call every month if not twice a month since making my last payment September 2011. I get the same response from whoever I speak to about VAT...