Now I have finally got some clarification from Payplan and they told me the request for an annual review only 6 months after the last one was a mistake I am much happier. I have not had any problems with them until this past week. I am sure it was a glitch and things will better from now on.

It may be that the creditors are bringing pressure to bear, that does not stop the companies communicating clearly with their clients. If I had got a straight forward answer explaining what was going on, or even some sort of notification prior to my quarterly review then there would have been no iss...

Hi, I have been a member previously but forgot my password. I am having the same issues with Payplan. 2 and a half years with no issues and now they do seem to be changing the goalposts. When I queried things I got very vague information back and now an instruction that I must have an annual review,...

Hi everyone, I am new to the site but have been viewing for a while now. Just wanted to say thank you to everyone for their indirect help. This site has been so much comfort over the last few months. Knowing I am not the only one out there in my position and also knowing where to go to get those rea...