Hi Thank you admin for alerting me to this. Gina - apologies, I thought I had sent you the details for the complaints officer including address on Thursday of last week - however I will send it over again. As I mentioned on my email this morning, I’m going to continue doing what I can to help get th...

Hi Annie
I too would be very interested top look into this to understand exactly what your proposal states and what is exactly required. If you would drop me a line, I will look into this asap. My contact details can be found in my profile.

Thanks

Right, l;eave it with me and I will get to the bottom of this.

Thanks

Hi Arty I certainly agree that this should have been done earlier and with the beauty of hindsight it probably would have given a lot more understanding and guidance to people. As for me, worry not, I’m here to help and over the years I’ve developed a relatively thick skin but the beauty of this for...

Hi Andy
I feel it’s important to get a clear communication out as there is a lot of queries about this and unfortunately some confusion and annoyance.

Thanks

Hi All There are a lot of postings and queries arising about certificates of completion, when people who have made their final payments should receive them and what affects the recent VAT issue has had on them. The purpose of this posting is to provide some background on this from our own perspectiv...

Happy to have been able to help Gina

Hi Arty
I know there is alot going on with your case right now and if you like I will forward your issues with EIF directly to them if that helps. Let me know as I am keen to help in any way I can.

Thanks

Hi Vimto
Apologies for only picking this up now. Without going into case specifics I would like to be able to look into this offline if that’s possible.

If you could drop me an email that would be great.

Thanks

Hi I was meant to pick this up on Friday but was caught up with some urgent case work. Arty - i am concerned about this response you were given and will investigate internally. I know there is a lot of issues flying about regarding case closures and PPI activity which I am going to address shortly. ...

Hi Clanger
I am more than happy to look into this for you and give you some understanding as to the hold up. My contact details can be found in my profile.

Lulu - thank you for the nudge!

Thanks

Hi Kay
As Michael mentioned, I will be happy to look into this for you. Drop me an email and I will help as best I can.

Thanks

Hi Vimto
Hope everything on this has been sorted, if not, let me know.

Thanks

Hi TJ

I would be happy to have a look into this for you. My contact details can be found in my profile.

Thanks

Hi All Apologies for the delay in picking this up. Clearly PPI is still a source of heated debate and differing opinions on its validity and reasons why we are doing this. Rather than go into the whole background on PPI, I think Size 5 from Cleardebt gave the best rationale for this on a separate th...