Post office confirmed paperwork delivered to IP on time. IP states it has not been received.

[Debbie.z]

Hi. ive just sent off all my paperwork for my annual review, and recieved a letter today that my IP hasn't recieved it!!! i sent it special delivery too!! so have to wait til monday to speak to them about it:-( im worried as i've sent all this stuff off with all my self employed accounts and bank statemens etc. took me ages to copy all the documentation. and in the letter. they have said my iva could default if i dont send them the paperwork in 7 days! really dont need the stress as im pregnant! oh and the post office have confirmed it was delivered to them on time! Really dont want to spend more money on the postage AGAIN!!!

[Foggy]

PO should be able to give you the details, along with a copy, of the signature of the person who signed for it.

Tell your IP to find it or you will refer this to their regulatory body, who, I am sure, will take a dim view of the loss of sensitive paperwork.

[Shining]

Can you get a copy of the signature that signed for the letter online using the tracking number on your certificate of posting? not sure but if you can will probably help trace the documentation and if it doesn't it will prove you sent it and hopefully they'll give you a bit of grace to send it again and pay this time for the postage!

[Debbie.z]

I've got the proof of posting! not sure how you get the signature. will look at website. Thanks for the replies!

[Shining]

I'm sure I've done it in the past, all the best and hope it's sorted very soon.x

[Niobe]

You should be able to put the number in and it will tell you that it has been delivered and most times there is a link to check the signature electronically.

I think it's called Track and Trace on the Royal Mail website and you can do that at anytime.

[orchid5]

Hi Debbie, Niobe is correct, as you sent it special delivery there is a number on your receipt, this can be entered into the track and trace area on the post office website and that will confirm it has been delivered, however it would appear that the post office have already vebalised this to you anyway. I would put this in writing to your IP, send a copy of the receipt and hopefully he/she will then start to look within their own establishment and try to find it. Good luck and hope this gets sorted for you.