Yes same here I had a few things I needed to sort out I won't go into details but I just did not feel they were as understanding as they used to be. They made me feel as though I am dishonest which I am not. Also I have had trouble with post, saying that they have not recieved things when they have been sent.I have using recorded delivery which is annoying as that all costs more money.
It worries me for the future I am not looking forward to my review when it comes up.
Me neither Linda - could be interesting times ahead for both of us!!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
I'm with Payplan and have noticed too that the rules seemed to have changed and now they're more strict. My annual review should be towards the end of this month, i'm expecting a phone call in the next two weeks to arrange it, although I did a new i&e a couple of months ago following a pay slip review and nothing has changed since then. I've always found them to send reminders for payslips when needed and they've never said that they haven't received something I've sent them. My case officer has changed more times than I can remember but luckily I haven't had to contact them much so far, usually they will contact me if there has been a change to my salary and they want to increase the payments. It has been a real struggle this last year and with getting married this year there is extra pressure to save money, so when they moved the goal posts a couple of months back and wanted more money, I did get a little upset and my case officer (another new one) went above and beyond to find what other expenditure I might have that wasn't included in my iva, it seems you are allowed a few more luxuries than when I first started!!
Hi Country girl,
your previous post;-"they have changed their policy regarding payrises which may mean there is a new broom" can I ask what you mean??
I am only asking because since my IVA was set up my pay has increased and am due for another increase end of jan, it states in my IVA, if less than 10% of the net I can keep it.....do you think this will alter??
IVA accepted 31.05.11 and 2 reviews DONE!!! Wow,nearly approaching my third. can't believe how time has flown!
December 2015 - made a one off payment and made a settlement of the IVA!! recieved certificate in May. - all completd and now I can get on with my life
I've been with with Payplan since the start of my IVA which was over 4years go and now I'm onto my 11th case officer, I have found them to be ok with my problems that Ive had over the years but they are certainly becoming more mainstream and have lost that personal touch that I experienced with them when I first started.
With only seven more payments to go/make until the completion of my IVA I hope that they don't become more like some of the other I.P.s that we read about on here !!
I think country girl means that they have had someone new at the top who is changing things.
Clee - if it's in your paperwork then that should stand.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
oh good - it says something like, anything above 10% net increase I have to "hand it over" mine will only be about 2% so thats good!
IVA accepted 31.05.11 and 2 reviews DONE!!! Wow,nearly approaching my third. can't believe how time has flown!
December 2015 - made a one off payment and made a settlement of the IVA!! recieved certificate in May. - all completd and now I can get on with my life
I will explain, I have been lucky to receive payrises since the start of my IVA but I do not do overtime or receive a bonus. I was allowed to keep this until my review and my monthly payment was then increased. I recieved a small payrise in April. After the first lot of payslips I sent in I was not asked for any extra but the second time they requested that I pay half of the extra amount I had received which took me by surprise.
When I queried this I was told they had been lenient in the past but that I had to pay over 50% of any extra income.
Just make sure that there are terms within your proposals which allow for this to happen. I don't buy the issue of them being too lenient in the past - if they have been then they have not been doing the right thing by your creditors. Perhaps the Payplan representatives who post on this forum could clarify this for all Payplan clients. IPs cannot change the goalposts without direct creditor approval.
We have just had our 2nd review and luckily no chnages were made and all is still going well. We're also with Payplan. We too got a letter last year stating we owed them money as we hadnt informed them of a slight payrise. I rang and explained that previously we had been informed that we should let them know about payrises at the annual review and was told that that was now not he case and we should be ringing them with any slight change be it pence or pound whenever there is a slight change in income or expenditure and they were clamping down on this as far too many people in the past werent informing them of any changes. Think there phone lines are going to be worse than ever !!! In fairness to the company apart from these changes that have a little narked me We havn't been able to fault them and our new case officer (our 5th ) has been really good and supportive
Last edited by Struzzo39 on Wed Jan 11, 2012 7:16 am, edited 1 time in total.
My salary fluctuates every month but I never ring and tell them as it's always less than 10% of my net puck up. I put a letter in when I send my payslips off and so far have not been asked for any extra. Last review was December. Coming up to my annual review so that should be fun!!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
This is my first post so please bear with me.
I`ve been reading the forum since I discovered it last year and it has always been a source of comfort as well as practical advice.
We`ve been with payplan for 3.5 years and for the first 3 years we could not praise them highly enough even though our case officer changed 3 times. During the last 5 months things have definitely changed and not for the better. We had also been told that we only had to inform our IP of any payrise at our annual review and when I received a small (£20 per month) payrise I informed them at our annual review and was told I was in breach of terms and conditions of my iva as I hadn`t told them straight away. I managed to sort that problem out then we received a letter from our latest new case officer that hoped our debt management plan was going well!
We`re also getting closer to equity release time and to say we`re worried is an understatement.
Dolly - time to get your proposal out - and read and reread again about this part about equity release. It may be that you will be required to make extra payments in lieu of any equity (its highly unlikely that you will be able to re mortgage) extra payments in the long term will work out cheaper than a re mortgage (legal fees etc.)Why not contact your individual IVA company and put what is concerning you in a email either to your IP direct or you case manager
“A full review of income and expenditure will be undertaken annually. This must include a copy of the Debtor's latest P60 together with payslips for the 3 months immediately prior to the review. The Supervisor will determine whether increased contributions can be made and any increase must commence in the month following the review. In addition to the proposed monthly contributions, the Debtor will be solely responsible for paying 50% of any additional income above that quoted in the proposal. These payments do not need to be paid monthly provided that the total amount is paid before each anniversary. If additional income has been received but not paid into the Arrangement as above, the Supervisor must immediately issue a
Certificate of Non-compliance unless he believes a further Creditors' Meeting should be held. Any such meeting must be convened within 30 days of the review.”
It’s academic to me anyway as I’ve not has a pay rise since before my IVA began and I send in copy payslips every 3 months as requested by PayPlan even though it doesn’t say so in my Chairman’s report. I appreciate that everyone’s IVA terms can be different but I read mine as saying that as long as I’ve paid 50% of any additional income by the end of the particular IVA year, it is OK.
It seems that Payplan have recently changed the way they do things. Up to a few month ago they followed the current protocols in which a pay rise during the year was dealt with at review and any subsequent increase payable thereafter. Now they seem to be backdating the increased liability to the date of the pay rise. I have been told before that IP's cannot change the rules, or move the goalposts, mid term, but this seems to be exactly what Payplan are now doing!
I would scrutinise my proposal and if it's worded anything like :
"A full review of income and expenditure will be undertaken annually. This must include a copy of the Debtor's latest P60 together with payslips for the 3 months immediately prior to the review. The Supervisor will determine whether increased contributions can be made and any increase must commence in the month following the review."
As mine is, then I would be fighting tooth and nail to get them to stick to it. As said, my proposal is worded much like Sensible's, except overtime has to be paid within 14 days, and I have specifically clarified with my IP that the total of extra money due to a pay rise is mine to keep for the perios prior to the review, and the extra only payable there=after.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
