They never cease to amaze me - when we went BR in May they closed my account and opened me a new one they never explained why they were doing this and all the correspondance I received acted as if I was a brand new customer. Leave them to it I thought whatever makes them happy. I called this weekend after a letter I received on Friday where they explained that it is standard practice to closed the old account with the debt on it and open a new account to wipe the slate clean.
The letter was to tell me that the debt had been transfered from my old account and onto my new account and that I had 14 days in which to pay £1400. Unbelievable - to be fair the lady on the phone couldn't appologise enough and said that she would sort it immediately.
Just when you thought it was safe to go back in the water!
As soon as I saw the dreaded word 'Npower' I knew it wouldn't be good! I'm glad you got it sorted out Dee - don't take any rubbish from them.
They are a nightmare - we took over the Numpty Power accounts when we moved last year, and nothing was straightforward. They set up a gas account, and when Dave asked about the electricity account they closed the gas account! When he rang them about that they cancelled the gas account and reopened the electricity one! They spelt his name differently on both accounts - when he asked them to amend it they wrote to him and told him it was done, only it was still wrong. This happened a couple of times. We couldn't get shot of them quick enough - we changed to Southern Electric, and have changed again to British Gas's capped tariff.
