The gentleman at the Official Reciever's office is telling you absolute rubbish. The next time you call (and I suggest that this is first thing Monday morning) insist on speaking to the Office Manager and if they will not speak to you the Official Reciever himself.
I suspect that what this obviously junior member of staff is trying to tell you is that when equity reaches a certain level, the OR's office will no longer deal with the case but it will be referred to a private sector insolvency practitioner. If this happens, at least you may gain a better understanding of what the correct procedure is.
Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
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