Hi Elizabeth
I know its hard right now but do hang in there, you would really regret it if you throw the towel in and leave. How would you sleep? As I said, I know its hard but its not personal, these people want their money back and quite frankly dont care how. I am sure Melanies team can sort this out for you, just let them know. Youre doing all you can right now, whatever they do, you cant do anymore. Just go to the mirror and tell yourself that youre just one little Elizabeth in a pond of horrible greedy crocks who want your flesh. You can never beat them so ranting at them is no use at all. All you can do is meet them half way, do your best, as with an IVA. Youre on the right track but these things will crop up from time to time. Its a marathon, not a sprint, show them what youre made of and stand tall, dont let them win.
Let the professionals used to dealing with these things take over, you concentrate on you and your family.