I am really beginning to despair. Help

Get expert opinion. This is the place for new questions to be posted.
13 posts Page 1 of 1
Post Reply
 
 

lowi

User avatar
Posts: 6
Joined: Sat Mar 31, 2012 1:28 pm
Location:
Post by lowi » Mon Apr 02, 2012 7:22 pm
Quote
Just thought i would update you all regarding my previous question.Contacted GT this afternoon at 2-30 spoke to the advisor whom i spoke too in Febuary,he could not give me any news?well there is a surprise!He said some one would contact me when i got in from work at approx 5-15.I said that i thought that they only worked until 5-00 yes he said but people are now working until 7 to get rid of the back log.Yes you have guessed it no-one phoned,so i phoned them back only to get through to the call centre who informed me that all offices were now closed!!!Is this poor management or the left hand not knowing what the right is doing,i am really beginning to dispair.Help
Top
 
 

lem

User avatar
Posts: 2753
Joined: Tue Nov 09, 2010 9:56 am
Location:
Post by lem » Mon Apr 02, 2012 7:24 pm
Quote
Did you email Karol as it was suggested previously lowi? she is very good and will respond to your query
Top
 
 

Alderson

User avatar
Posts: 70
Joined: Thu Mar 15, 2012 2:01 pm
Location:
Post by Alderson » Mon Apr 02, 2012 7:39 pm
Quote
Hopefully the GT representative will pick up on this tomorrow. Clearly they haven't today, I'm not entirely sure why the previous thread was locked tbh.
Top
 
 

Foggy

User avatar
Posts: 33395
Joined: Fri Dec 17, 2010 11:14 am
Location: United Kingdom
Post by Foggy » Mon Apr 02, 2012 7:49 pm
Quote
Hi Lowi. I think you will find that they were working on the backlog, but the phones are closed to incoming calls to allow them to get the work done. However, that is no excuse for not returning a promised call.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Top
 
 

MelanieGiles

User avatar
Industry Expert
Posts: 47612
Joined: Tue Jan 09, 2007 10:42 am
Location:
Post by MelanieGiles » Mon Apr 02, 2012 10:45 pm
Quote
I strongly recommend that you correspond directly with Karol. She has been doing a fantastic job for GT clients since joining the forum and I am sure she will be able to sort out your difficulties. Definately worth a try!
Regards, Melanie Giles, Insolvency Practitioner
Top
 
 

artemischild

User avatar
Posts: 852
Joined: Tue Jun 01, 2010 11:04 am
Location: United Kingdom
Post by artemischild » Tue Apr 03, 2012 9:46 am
Quote
I agree, it seems contacting GT via Karol is the only option at the moment to get problems resolved, it shouldnt be but it is!

Sad to say but its almost an everyday occurance problems with GT are being posted about, so much there even getting locked until they respond!!! [:o]
Last edited by artemischild on Tue Apr 03, 2012 9:49 am, edited 1 time in total.
IVA completion and certificate received 08/10/2012!!!
Top
 
 

kallis3

User avatar
Forum Expert
Posts: 77176
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom
Post by kallis3 » Tue Apr 03, 2012 9:50 am
Quote
Please do email Karol - she will look into this for you.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
Top
 
 

Grant Thornton

User avatar
Posts: 468
Joined: Thu Jul 28, 2011 1:36 pm
Location:
Post by Grant Thornton » Tue Apr 03, 2012 11:41 am
Quote
lowi - Please do email me at ivacustomerservices@uk.gt.com with "IVA Forum" in the subject line,
I look forward to hearing froim you today and hope to resolve any concerns,
Kind Regards
Karol
Top
 
 

lowi

User avatar
Posts: 6
Joined: Sat Mar 31, 2012 1:28 pm
Location:
Post by lowi » Tue Apr 03, 2012 4:17 pm
Quote
Spoke to a very nice lady at GT today sounds as though she knows what she is talking about and took time to explain things to me.It appears that one of the creditors owe me money which GT are now trying to recover???She is sending me a letter explaining it all,i do hope so.I will still be contacting Karol at GT will keep you all posted,and thanks again for all your support.
Top
 
 

Broke of London

User avatar
Posts: 7761
Joined: Sun Sep 05, 2010 6:04 pm
Location: United Kingdom
Post by Broke of London » Tue Apr 03, 2012 4:31 pm
Quote
That's great news! Hopefully things will be a lot clearer once you receive your letter x
Top
 
 

Shining

User avatar
Posts: 27019
Joined: Thu Sep 20, 2007 8:57 am
Location:
Post by Shining » Tue Apr 03, 2012 4:36 pm
Quote
Glad you've managed to speak to a nice lady representing GT and hope that letter is received soon and things appear a lot clearer. x
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
Top
 
 

vimto1029

User avatar
Posts: 542
Joined: Thu Feb 23, 2012 10:41 am
Location:
Post by vimto1029 » Tue Apr 03, 2012 4:41 pm
Quote
That's good news Lowi..least your mind has been put at rest for the meantime x
When you make a mistake, don't look back at it long...the past cannot be changed. It is the present and future that counts
Top
 
 

kallis3

User avatar
Forum Expert
Posts: 77176
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom
Post by kallis3 » Tue Apr 03, 2012 6:14 pm
Quote
Hopefully it will be sorted soon lowi - fingers crossed.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
Top
Post Reply
13 posts Page 1 of 1
Return to “Ask IVA Forum and Industry experts”